Senior Analyst, Business operations ecommerce

Position Summary...

What you'll do...

Are you looking for a rewarding career within eCommerce? Do you consider yourself to have a strategic mindset? If so, you may be the perfect fit for the Senior Analyst – Business Operations eCommerce position at Walmart!

We are seeking an experienced and proactive Senior Analyst, Business Operations to join our team. In this role, you will manage and support Walmart Marketplace seller-fulfill logistics services, providing top-tier assistance to sellers and collaborating closely with internal teams. You will act as the primary point of contact of sellers for seller-fulfill services, ensuring streamlined coordination and issue resolution to enhance sellers' experience.

Locations: Fully onsite and must be located in the Sunnyvale, CA or Bellevue, WA area

You’ll make an impact by…

• Seller Engagement: Follow up with sellers to build their awareness in Walmart seller-fulfill logistics services, ensuring a seamless onboarding process and addressing their needs; actively collect and summarize seller feedback on the services and products
• Problem Solving: Serve as the escalation point for seller inquiries and issues from Seller Support, BDs/SAMs, carriers, and other stakeholders; coordinate internally and externally to resolve seller issues
• Marketing and Localization: Partner with marketing team to localize marketing materials, develop additional local marketing assets, and maintain FAQs; represent and promote Walmart seller-fulfill logistics products and services at seller summits, city tours, and other promotional events; host webinars and other training sessions to educate sellers and help them maximize the service; conduct seller surveys and interviews per business needs
• Analysis and Improvement: Analyze cases on a regular basis, summarize recurring issues, identify key challenges and improvement opportunities; support Seller Support to develop and improve internal SOPs and workflows; assist internal trainings to elevate seller support quality and reduce seller cases

You’ll sweep us off our feet if…

• You have proven experience in logistics, logistics operations, or a related field
• You have previous experience in e-commerce or a parcel express industry
• You have strong communication and collaboration skills with internal and external stakeholders
• You have exceptional problem-solving skills and a proactive approach to handling escalations and operational challenges
• You have excellent analytical skills with the ability to structure, interpret, and act on data effectively
• You have a customer-centric mindset with a passion for enhancing product offerings and user experience
• You are fluent in English, both written and spoken

Minimum Qualifications:

• Bachelor's degree in business, finance, information technology, retail, human resources, or related area
• 1 – 3 years of experience in business, finance, information technology, retail, human resources, or related area

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

Who We Are:

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life.

If you are ready to take on this exciting challenge and join a team of talented and motivated professionals, apply now!

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Bellevue, Washington US-11075:The annual salary range for this position is $72,000.00-$132,000.00

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Sunnyvale, California US-08479:The annual salary range for this position is $78,000.00-$143,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in business, finance, information technology, retail, human resources, or related area.
Option 2: 2 years' experience in business, finance, information technology, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

Primary Location...

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America