Senior Account Supervisor, Digital

This position is open to be based from: Seattle, WA; Portland, OR; Los Angeles, CA; Austin, TX; Dallas, TX; Chicago, IL.

We’re looking for a Senior Account Supervisor, Digital to join our award-winning team that grows and evolves brands through digital strategy, campaigns and content that earn our audiences’ attention. This is a critical role supporting our some of Microsoft’s key executive leaders— individuals who are in the driver’s seat of building out the world’s most exciting, leading-edge technology.

As a Senior Account Supervisor (SAS), you are part digital strategist and part client whisperer, but underpinning it all, you are passionate about everything digital. From community management to content planning, email marketing to website builds, channel strategies to paid media execution, you’ve seen it all—and you know how to craft strong proposals and assemble the right team to deliver it all.

Our team and work is growing exponentially, and you will help us convert potential opportunities into new lines of business.

Responsibilities

• Be the primary point of contact/relationship manager for Assembly’s bench of 6+ Microsoft executives
• Proactively push the team to execute against our scope of work and navigate shifts in client needs
• Lead on team briefings and intake 
• Partner with the project management team to track account burn and flag/make recommendations to leadership as needed 
• Work with the project management team to ensure all staffing needs are met, to design an efficient project management system to track priority deliverables, and develop pricing for incremental business
• Partner with account strategists, creator leads, editorial/copywriters, community managers and analytics team members to drive cohesion/connectivity across all roles 
• Ensure client needs are consistently being met
• For programs with light project management resourcing, keep the account on track around deliverables and timelines
• Think outside the box and bring a level of creativity and flexibility to always-on programs to get the client the best value of their investment 
• Proactively manage clients and be a strong advocate for the Assembly team in getting what we need to do our best work
• Proactively identify opportunities for incremental business growth to scale programs 
• Attend cross-team calls to stay abreast of the work happening at the wider Edelman ecosystem, and to represent Assembly’s work therein 
• Oversee, review, and ensure quality client experience for high priority deliverables and social/content outputs, including: 
• Executive LinkedIn lives 
• Monthly LinkedIn algorithm updates/ reports 
• Quarterly “What’s working on Microsoft Executive Social” spotlight 

Basic Qualifications

• At least 6 years of relevant experience living and breathing social and digital projects
• Bachelor’s Degree or equivalent work experience

Preferred Qualifications

• Experience working or leading big executive programs for Fortune 10/Fortune 500 companies. Strong executive and corporate background
• Fluent with the needs of C-suite executives, and fluent with needs of large accounts 
• Ability to speak and communicate at a certain altitude necessary for executive clients 
• Highly detailed and organized- ability to cross every T and dot every I
• Strong digital acumen and ability to speak to digital strategy at a high level 
• Deep interest in technology and tech news 
• Ambitious and hungry for opportunity, someone who wants to make their mark and wants to grow and scale programs

#LI-KP2

Assembly is an integrated agency providing purpose-built communications to Microsoft – bringing strategy, creative, research, social and digital, and influencer marketing together to drive tangible business results and advance Microsoft’s mission to empower every person and organization on the planet to achieve more.

We advocate for ideas based on real audience insights and sound strategic opportunities and bring them to life with creative executions that earn attention. We are the team behind some of Microsoft’s most exciting work across Surface, Xbox, M365, and Windows to name a few. We are the lead agency for the Microsoft brand across social; the global PR agency of record for Xbox; and the influencer agency of record for Xbox, Surface, M365 and Windows. Assembly is also a strategic partner for executive communications across Microsoft Store and several executives across the company.

Our results are a direct reflection of our culture and people – we believe that bringing together diverse perspectives enhance creativity and innovation, and we embrace and celebrate differences both in our organization and through our work. We’ve partnered with Microsoft for 27 years, across 17 countries around the world. Come be a part of our collective story as we partner with Microsoft to enable each other to achieve more.

Assembly Media was founded in 2014 under DJE Holdings to exclusively service Microsoft. In 2019 our parent agency, Edelman, was recognized by AdAge as one of the top 10 creative companies in the U.S. and recognized as a 2019 Best Place to Work.

Assembly is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.