#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike is looking for a Salesforce Support Engineer to join our fast growing Go-to-Market Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality for our various business stakeholders. We are seeking someone either in the US Eastern or Central time zones for this opening.
You will contribute your expertise in primarily assisting our Sales Reps and Specialists seeking support across the Salesforce landscape - Sales Cloud, CPQ, Service Cloud and Partner, Customer Community. You will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge, expertise and expand your expertise across the L2C space.
What You'll Do:
- Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
- Resolve customer service issues and skillfully manage complex customer service needs
- Manage end user's expectations and experience in a way that results in high customer satisfaction
- Collaborate with different dev teams across the platform and bring resolution to the issues
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
- Generate/ update custom reports/ dashboards on need basis
- Perform and document root cause analysis on the major problems & recurring issues
- Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation
- Assist with the design and delivery of our platform and associated technical trainings
- Assist developers in troubleshooting leveraging your strong functional & technical expertise
- Review & troubleshoot support cases for use case accuracy; gaining functional expertise across the platform would be critical for this
- Coordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s
- Complete assigned project responsibilities
- Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community
- Maintain a flexible and proactive work environment
What You'll Need:
- Bachelor's degree (technical degree preferred)
- 3+ years of software development with at least 3 years of Salesforce application development experience
- Experience working with Sales Cloud, Service Cloud and CPQ
- Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills
- Excellent written and verbal communication skills required, including experience working with various stakeholders and cross-functional teams
- Solid understanding of Salesforce Platform Administration
- Salesforce.com Certified Administrator and Salesforce.com Certified Advanced Administrator
- Debugging / Troubleshooting errors
- Expertise in Flow Automations, with the ability to build lightweight code in Apex, including writing comprehensive tests to ensure code coverage
- Working knowledge of Lightning Web Components and/ or at least 2 years experience writing Javascript code
- Security minded and strong working knowledge of vulnerabilities around SOQL, Apex, and other areas of the platform that can be leveraged by bad actors
- Ideally located in the Eastern or Central US Time Zone
Bonus Points:
- Platform Developer certification
- Experience with Salesforce Communities
- Experience with Copado
- Experience developing UI
- Experience developing REST/SOAP API
#LI-Remote
#LI-JC3
Benefits of Working at CrowdStrike:
- Remote-first culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $85,000 - $135,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:12-16-2024
Top Skills
What the Team is Saying
What We Do
CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks.
The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team.
We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?
Why Work With Us
We have a culture that celebrates achievement, encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.
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CrowdStrike Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
