Sales Operations Specialist

The Sales Operations Specialist will play a key role in the success of the sales teams by providing multifaceted support. This includes but is not limited to facilitating the onboarding of new sales personnel, generating insightful reports and dashboards that empower Sales leadership to make informed decisions, and offering crucial support to the sales team throughout the entire sales cycle. The Sales Operations Specialist will be responsible for effectively utilizing the Customer Relationship Management (CRM) tool to maintain accurate and up-to-date customer data, track sales activities, and manage customer interactions throughout the entire customer lifecycle. This will include inputting new customer information, updating existing records, and ensuring data integrity across the CRM platform.

To excel in this role, the Sales Operations Specialist must possess exceptional organizational and time management skills, enabling them to juggle multiple priorities and consistently meet deadlines in a dynamic and fast-paced environment.

Reports to Director, Revenue Operations

What you will be doing:

• Provide comprehensive support and assistance to Sales Teams
• Support the Salesforce Administrator with Salesforce-related projects by testing assigned sprint scenarios
• Manage Sales Operations internal service requests 
• Develop, prepare, and manage reporting and dashboards within the CRM and Looker for the sales organization
• Offer support by resolving issues related to quotes and e-signature tool
• Administer and maintain BI Tool reporting functionalities
• Organize and curate sales collateral to ensure accessibility for representatives
• Ensure strict adherence of sales teams to established sales processes, policies, and procedures
• Monitor and analyze critical business performance indicators and trends to facilitate strategic and tactical business decisions
• Collaborate closely with Customer Success, Sales, Marketing, and other functional areas to enhance sales team performance and success
• Maintain and ensure data integrity within the CRM tool (Salesforce)
• Conduct thorough closed deal reviews
• Assist in identifying and implementing process improvements
• Conduct all business in accordance with FinQuery policies and procedures
• All other duties as assigned

What experience and skills we need you to have:

• Organized, detail-oriented, a self-starter, and a problem-solver
• Able to work in a fast-paced, changing environment with multiple, competing priorities
• Experienced in creating dynamic reports and dashboards
• Proficient in Google Sheets and/or Excel
• Possesses strong interpersonal and communication skills, with the ability to work with cross-functional teams

Nice to have:

• Salesforce Administrator Certification
• Accounting related experience
• Experience with Deal Desk functions
• Contract management experience
• NetSuite experience 
• Celigo experience
• Looker Experience
• Typically requires no previous professional experience. The typical range is 0-3 years.
• Bachelor’s Degree, preferably in computer science, statistics, or a related area
• 1-3 years’ experience working in Salesforce, Salesforce Administrator preferred
• Experience with Salesforce CPQ preferred

Benefits:

• Flexible PTO (including 11 holidays and your birthday off) 
• 401(k) plan with employer matching 
• Great health benefits with multiple plan option 
• Option to choose between in office, fully remote, or a hybrid work environment for all employees
• Sabbatical program (4 weeks after 5 years of service)
• Casual dress environment (when in office)
• Catered lunches every Tuesday and Thursday
• Signing stipend for a work-from-home setup
• Free gym membership at our office
• Annual employee development program stipend of $2,000 for each employee 
• Parental Leave Benefits
• Fertility/Adoption Assistance 
• Annual tutoring stipend for your children
• Mentorship program available immediately 
• Regular team outings
• Advancement opportunities based on results, not politics
• Culture that emphasizes inclusiveness driven by our REDI Committee

About Us

FinQuery is revolutionizing accounting automation and contract management. As the only provider offering a single platform for complete visibility into lease and vendor contracts, we empower organizations with unprecedented control over their top spending categories. Our award-winning AI-driven software helps over 8,000 organizations worldwide minimize risk, boost efficiency, and reduce costs. Join us as we redefine how businesses manage their finances.

FinQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. FinQuery maintains a drug-free workplace.