Sales Operations Manager

uConnect is on a mission to help more people realize their potential by improving access to career services for all people - early in their lives and throughout their careers. Initially focused on the traditional higher education market, uConnect's All-In-One Virtual Career Center is used by a wide range of institutions including UCLA, MIT, and Baton Rouge Community College to radically improve utilization of career services, career readiness, and student outcomes. 

We're a mission-driven team working in a fun and collaborative culture that puts people first. We operate as a fully remote organization, encouraging mobility, and for all employees to work from their ideal environment. 

As the Sales Operations Manager, you will play a pivotal role in driving sales effectiveness and efficiency. This role is responsible for optimizing sales processes, implementing and managing sales technologies, analyzing sales data to provide actionable insights, and supporting sales teams to achieve their targets. The Sales Operations Manager collaborates closely with sales leadership, marketing, and other departments to align strategies and ensure operational excellence.

The ideal candidate is data driven, detail oriented and is always looking at the bigger picture. You are eager to build from scratch and find ways to continuously improve processes.

Job Responsibilities:

• Lead the weekly and quarterly operational cadence for our Sales and CS team, supporting top & bottom of funnel metrics, outlook and pipeline inspection, ensuring sales leaders prioritize critical metrics.
• Maintain KPI and OKR Cadence alongside revenue team leaders.
• Run the weekly Forecast and Quota Call meeting to drive an accurate forecast. 
• Merge customer insights and financial modeling to synthesize business narratives for growth and retention to share with senior leadership across sales, operations, finance, and product, throughout the quarter and for QBRs. 
• Support sales team operations in systems such as Hubspot, Gong, Zoominfo, DealHub.
• Ensure data accuracy, integrity, and cleanliness in our CRM to support reliable reporting and insights.
• Administer and optimize the sales technology stack, ensuring all tools are effectively configured, integrated, and aligned with sales team needs.
• Support the implementation and refinement of sales processes and procedures that enhance efficiency, scalability, and effectiveness.
• Conduct ongoing analysis of sales performance, identifying trends, gaps, and opportunities for improvement, and providing actionable recommendations.
• Maintain and enhance key sales performance metrics and dashboards, delivering accurate and timely visibility into sales performance for stakeholders.
• Serve as a resource for troubleshooting and resolving operational or technical issues within the sales team.

Required Skills & Experience:

• 4-6 years working in sales operations, strategy, or analytics roles, preferably in a high-growth SaaS environment.
• High EQ -- works well with stakeholders, gains trust, enjoys working with people
• Senior presence -- can convey complex information to executives clearly and concisely; can resolve tradeoffs. Effective communicator across levels and audiences.
• First principles problem solver -- dimensionalizes problems, demonstrates history of lateral thinking.
• Extensive hands-on experience and interest in building from scratch.
• Proficiency with core sales tools Hubspot, Gong, Outreach.
• High ownership mentality demonstrated by developing projects of >6-12 months length.
• Thrives in ambiguity, love the big picture, but are eager to build from scratch and continuously improve processes.

What else should you know? 

At uConnect, we care deeply about our people. We know that a properly incentivized and highly motivated team is critical to our success and seek to ensure our employee experience reflects that. We offer competitive compensation, including participation in a generous employee equity stock option program, and a wide range of employee benefits, and are always committed to being an equal-opportunity employer.

Interested but not sure you're the right fit?

If this sounds like a company you would like to join, but it may not be the right role, please don't hold back from reaching out. Whatever skills you bring to the table or background you're coming from, and we welcome you to start a conversation with us. Just use the subject line: "General Interest."