Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.
Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.
The overall goal of the Sales Coordinator is to provide the sales organization with effective tools, processes, and information to effectively sell Move products and services. The Sales Coordinator serves an integral role in providing administrative support in a variety of sales and marketing operation activities.
What you’ll do:
- Provide troubleshooting support related to system access, Salesforce and sales tools errors, New Voice Media power dialing issues, order entry issues, commission challenges, communicating relevant information, and general sales operations issues.
- Assist in the development and administrative support of sales including processing of orders with accuracy and timeliness, processing service requests, and updating cases.
- Facilitating updates sales reps status including activating and deactivating sales system access, phone setup
- Have a good eye for identifying areas of need, bugs, and process flaws. Be able to properly size these issues and find solutions, or report to stakeholders when needed.
- Monitor of all New Voice Media dial metrics for the team
- Fully document notable events and communicate them on a regular cadence to the team
- Provide daily, weekly, and monthly reporting to the teams
- Attendance tracking and monitoring across teams
- Minimum Performance Standards tracking and prorations
How we work:
We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
What you’ll bring:
- College degree preferred
- Experience working with SalesForce or similar robust CRM
- Experience working with New Voice Media or similar Dialer Contact Technology preferred
- Ability to be proactive and work well in a pressured and growing environment
- Prior Inbound Call Center experience and knowledge of commonly used concepts and practices preferred
- Ability to think out of the box and be able to work on multiple tasks simultaneously and adjust priority dynamically and maintain a professional demeanor during stressful situations
- Must demonstrate strong sense of urgency regarding solving issues
- Must have excellent problem solving skills with attention to details
- Must have excellent interpersonal and communication skills both written and verbal
- Must be a team player and be able to work effectively with peers to create a positive environment
- Must be proficient in Microsoft Office Products and Google G-Suite Tools and functionality
How we Reward you:
Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
Do the best work of your life at Realtor.com®
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.
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