SaaS Implementation Project Manager

QuartzBio (www.quartz.bio ) is a Software-as-a-Service (SaaS) solutions provider to the life sciences industry. We deliver innovative, data enabling technologies (i.e., software) that provide biotech/pharma (R&D) teams with enterprise-level access to sample/biomarker data management solutions & analytics, information, insight & reporting capabilities.

Our end-to-end (from sample collection to biomarker data) suite of solutions are focused on providing sponsors information (data with context) – we do this by connecting biospecimen, assay as well as clinical data sources in a secure and scalable cloud-based infrastructure, enabling seamless, automated data management workflows, key insight development, improved collaboration, and the ability to make faster, more informed decisions.

Job Summary: 

As a SaaS Implementation Project Manager with QuartzBio, you will manage the implementation of SaaS products for customer engagements. This position requires a strong background in project management, technical expertise, and a proven track record of successfully delivering SaaS solutions.

Key Responsibilities:

• Deployment and Implementation: Lead the deployment of SaaS products for QuartzBio customers, ensuring smooth integration with existing systems and workflows through requirements gathering, configuration, and testing. Collaborate with technical teams and customer stakeholders to resolve any technical issues during implementation.
• Project Planning: Lead the effort for requirements gathering for customer engagements. Develop and maintain comprehensive project schedule outlining tasks, timelines, and dependencies using Smartsheet. 
• Project Monitoring: Monitor and manage project issues using Smartsheets, JIRA, Slack and Freshdesk (product support) software. Collaborate with cross-functional teams to monitor project scope, goals, and deliverables. Proactively monitor project progress according to agreed-upon project timelines.
• Risk Management: Identify potential risks, escalating appropriately and assisting with develop of mitigation strategies. Proactively address challenges to keep projects on track and within scope.
• Communication: Serve as the primary point of contact for QuartzBio customers. Facilitate clear communication among internal non-technical and technical team members, client stakeholders, and leadership.  Provide regular project status updates, addressing concerns and ensuring accuracy and transparency.
• Product Expertise: Possess a deep understanding of SaaS products and technologies.
  Work closely with development and product support teams to ensure all requirements align with project objectives. 
• Documentation: Create and accurately maintain detailed project documentation including risk/issue, action item, and financial trackers, meeting agendas and minutes.

Qualifications:

• Bachelor's degree in Information Technology or related field.
• Minimum of 8 years experience in engineering, product/technical program management, project planning or product development.
• 3 years of experience in project management with SaaS or PaaS solutions.
• Proven experience managing technical projects, specifically SaaS implementations.
• Experience with managing projects with deployments in cloud-based environments such as Amazon Web Services and Microsoft Azure.
• Experience with project management tools, with Smartsheets experience preferred.
• Excellent communication, leadership, and interpersonal skills.
• Ability to balance technical and business considerations for effective project delivery.
• Experience working in the life sciences industry, with preferred experience working in the R&D space for clinical drug development with pharma or biotech customers.
• Experience working in a startup environment or in a scaling division within a larger organization.
• Excellent communication skills, with the ability to present complex ideas clearly and persuasively.
• Exceptional critical thinking and problem-solving skills.
• Demonstrated ability to communicate with both technical and non-technical stakeholders.  

Leadership Expectations:

• Ability to communicate clearly and directly with others to help address concerns or issues.
• Help management to identify and solve problems that arise within the team, and escalate issues as needed.
• Understand and empathize with their team members' situations and feelings, building a positive and supportive work environment.
• Manage their time effectively, setting priorities, and managing multiple tasks and work streams simultaneously.
• Make decisions that are in the best interest of the team and the organization, taking into account the perspectives of all stakeholders and balancing competing priorities.
• Help their team members prioritize their work to ensure that goals are achieved on time.
• Take part in leadership training around emotional intelligence, communication, feedback, and other relevant programs to help build leadership skills.

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