Customer Success Operations Lead

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Attentive Team

Have you ever received text message marketing from your favorite brand with an incredible offer? Did you know that effective text message marketing is by far the highest ROI marketing channel? And did you know that customers are increasingly preferring to interact with brands through text? That is what we do at Attentive. We help the world’s largest brands interact with their clients at the right time and with the right message. Our platform powers more than 400 million messages per day, approaching 100 billion per year.

About the Role

Attentive’s Revenue Operations team is seeking a Customer Success Operations Lead with a primary focus on forecasting and driving data-driven strategies that support customer retention, account growth, and revenue optimization. In this individual contribution role, you will take the lead in developing, managing, and refining advanced forecasting models that forecast customer behavior, usage trends, and potential churn. Your expertise will be critical in helping the Customer Success team make data-driven decisions to maximize customer retention, drive growth, and minimize churn. You will lead forecasting efforts, collaborate with cross-functional teams, and deliver actionable recommendations that enable the organization to proactively support customers and achieve revenue goals.

What You'll Accomplish

• Lead Forecasting Initiatives: Develop, refine, and maintain robust forecasting models to predict customer spend, usage trends, retention, and churn. Ensure the accuracy and relevance of forecasts, taking into account both historical data and emerging customer behaviors.
• Collaborate with Customer Success: Partner with the Customer Success team to align on forecasted outcomes, identify at-risk accounts, and uncover opportunities for account expansion and growth based on predictive data.
• Actionable Analytics and Insights: Analyze performance metrics and synthesize complex data into clear, engaging narratives that align with business objectives. Use these insights to drive proactive customer engagement strategies.
• Cross-Functional Collaboration: Work closely with other teams (Sales, Finance, Product, etc.) to ensure that forecasted data is aligned with overall business strategy and Planning initiatives. Provide recommendations for resource allocation, risk management, and customer success initiatives based on data insights.
• Reporting and Dashboarding: Build and maintain source of truth dashboards and reports to communicate revenue outcomes and insights. Present these insights in a clear, concise manner to leadership and other key stakeholders.

Your Expertise

• Bachelor’s degree in Business, Data Science, Statistics, or a related field (Master's preferred).
• 5+ years of proven experience in Revenue Operations, Business Analytics, or related roles, preferably in a B2B SaaS company.
• Expertise in data analysis tools (e.g., SQL, Excel, Python, R) and business intelligence tools (e.g., Looker, Tableau, or other visualization software).
• Strong analytical skills with the ability to synthesize complex data into clear, actionable insights.
• Ability to manage competing priorities, communicate effectively with senior stakeholders, and drive consensus across teams.
• Experience working closely with Customer Success, Sales, or similar teams to support strategic decision-making and growth.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The standard base salary range for this position is $132,000 - 170,000 annually + equity + benefits

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.