Renewal Account Manager

What you'll do:

•  Responsible for renewing, up-selling, churning contracts for assigned accounts

• Increases renewal sales for assigned accounts

• Demonstrates knowledge of the organization’s various products and their functionality. Demonstrates business value of ServiceTitan: Educates customers on business practices and associated contractual implications

• Ensures customer awareness and understanding of applicable product elements. Triages accounts and reconciles escalations. Leverages the renewal activity to promote upsells

• Must meet sales objectives such as quota (Churn and Upsell) and productivity requirements via Pipeline Management 

• Proactively report to management on the portfolio of accounts, focusing on goal attainment and recommended course corrections 

What you'll need: 

•  Minimum 2 years Sales Experience (Sr. SDR)/Customer Support/Account Management) 

• Has the ability to sell/present value

• Has ability to work effectively in the unknown 

• Strong attention to detail

• Self governs time/schedule 

• Proficient compliance with systems and processes (Salesforce, Scripts, Quality Rate)

• Coachability/implements feedback 

• Embody SLT guiding principles: Keep a blue head 

• High composure under pressure

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $88,500 USD - $94,700 USD + commissions. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.