Our Opportunity:
Chewy is looking for a Quality Assurance Manager to join our Chewy Private Brands Team. We make boring, interesting and fun as we represent the voice of the Customer. If you love to paint the big picture and enjoy driving high impact change, talk to us!
We are looking for a self-motivated individual who can be the voice of the Customer, is data driven/analytical, can develop deep insights, and take the lead to drive continuous improvement of quality for our consumable products within Private Brands. The ideal candidate will be someone who loves pets and has experience with the manufacture of a variety of consumable products that serve the needs of pets and their pet parents.
What You'll Do:
- Complete on-site supplier food safety audit of facilities
- Ensure Commissioning process is successful during launch of new products by facilitating initial production runs
- Develop and maintain Product Specifications and testing requirements for consumables products
- Assess and evaluate supplier factories’ capability and quality assurance processes, request and drive supplier quality improvements
- Ensure vendors’ cooperation according to Chewy.com’s Quality and Compliance policies
- Manage data analysis and execution of corrective actions for non-conforming issues for internal facilities and suppliers
- Act as subject matter expert for product quality, safety and regulatory within owned product categories
- Mentor QA team members at manufacturing sites to identify and correct production and product issues
- Remain current on applicable regulations
- Own development of production methods and provide solutions when manufacturing issues arise
- Host training sessions to teach partners about how complex products are made and how they function
- Able to analyze data and create actionable next steps
- Able to partner and direct cross-functional teams to ensure team success
- Building continuing education for the team to become highly knowledgeable on products
What You'll Need:
- Degree in Food Science, Biology or related science degree
- 5+ years working with manufacturer of consumable products (human or pet food)
- Prior auditing/co-manufacturing experience preferred
- Multi-functional team leadership and project management skills
- Strong analytical and problem-solving skills
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to drive process improvement
- Willingness to seek professional growth and development as the scope of the position increases
- Demonstrated integrity, maturity, professionalism, and sensitivity
- Ability to travel approximately 30%
Compensation & Benefits:
Our salary range for a Quality Assurance Manager position is $95,500.00 - $152,500.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
.jpeg)
.jpeg)
What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
