Job Details
Role Type: Full-Time
Location: Remote
Reports to: Provider Operations Manager
About This Role
Are you ready to make a difference? Parallel is seeking a mission-driven Provider Operations Associate to join our team! Our mission of delivering exceptional special education services to all students who need them rests on an amazing team of providers. As a Provider Operations Associate, you’ll partner with our Provider Operations team to ensure a smooth time tracking process for our providers and internal teams, and collaborate cross-functionally to identify areas of improvement in our provider operations process.
This is a great opportunity for someone who wants to:
- Help improve access to care for students with learning differences
- Work somewhere mission-driven, and with unparalleled opportunities for growth
- Work somewhere flexible, supportive, and where you won’t be micromanaged
- Join a female-led and DEI-focused organization
- Work somewhere that is team-oriented, where people are equipped to succeed
What You’ll Do
- Provider Time-tracking Quality Assurance:
- Manage provider time tracking process, ensuring accurate and reasonable billing for Parallel’s services
- Compile data on how providers are logging time to evaluate and propose improvements that could be made based on trends
- Collaborate with cross-functional teams, including Clinical Managers, Product and Engineering, and Finance
- Investigate any pay errors or inconsistencies based on time tracking data, including unpaid time, or submissions inconsistent with expectations
- System and Process Improvement
- Partner across teams to identify areas of efficiency improvement in the time tracking and QA process
- Determine relevant and consistent metrics to measure success of the Parallel provider time tracking process
- Identify pain points, both internal and external, and work cross-functionally to come up with solutions
- Provider Outreach and Support
- Meet one-on-one with providers who have complicated questions, or who are struggling with the billing process
- Consistently update our internal and external resources regarding time tracking, billing, and QA systems and policies
- Create new resources to assist providers with understanding our time tracking process
What You’ll Need
This position will be a perfect fit for someone with 0-2 years of experience in a service oriented and/or operational & process improvement role.
- A bachelor's degree
- Experience working in administration or operations in a healthcare or educational setting and working closely with clinicians and/or educational instructors
- Strong attention to detail and a keen eye for spotting inconsistencies
- Passionate customer service mindset, with a focus on supporting and educating internal teams and clinicians
- Excellent communication and interpersonal skills with ability to deliver information concisely and informatively
- Strong process management and improvement skills with track record of leveraging technology to improve processes
- Proficiency with data management (e.g. systems like Airtable, Looker) and communication systems (e.g. Zendesk), Google Suite, and other tools used for outreach and data tracking
- Ability to adapt to changes in company policies, clinician and team needs, or employee feedback
- Bonus points if you have the following:
- Prior experience in a high-growth start-up or other fast-paced work environment
- Prior experience with virtual management of time worked by employees and quality assurance
- Worked previously at a behavioral health or tele-educational company or organization
Parallel is the first tech-forward provider of care for learning and thinking differences across the United States. We believe learning differences are parallel ways of thinking that should be celebrated! Our mission is to provide students with the resources and encouragement to succeed in the classroom and beyond. To us, this means helping them build confidence in their unique strengths and create strategies to work around their challenges.
Parallel simplifies the process of getting support for learning differences by consolidating providers and resources on a single platform. We connect students with qualified professionals while significantly reducing waiting times, costs, and confusion. We provide a variety of services, including:
- Psychological Assessment & Therapy
- Counseling
- Speech-Language Therapy
- Special Education
- And more!
Want to know what it's like working here? Check out our Glassdoor reviews!
Our commitment to diversity, equity, and inclusion
At Parallel, we believe in celebrating differences. This belief extends from schools into our workplace and through the ways we work together toward our mission. We are committed to fostering a diverse, accessible environment that represents many different cultures, backgrounds, viewpoints, and abilities by championing diversity, equity and inclusion.
This is why we are committed to having and fostering a diverse workforce, including those from historically marginalized groups, and are committed to a work environment where employees’ strengths are championed, differences are celebrated, and no one is discriminated against based on age, race, ancestry, religion, sex, gender identity and expression, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other characteristic.
We are a proud equal opportunity employer, and we are committed to building a diverse, equitable, and inclusive organization in order to build the foundation for different learners and thinkers to thrive.
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