Project Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

ISI, part of the Fullsteam organization, is the leading fast lube POS system, powering over 2,500 shops and facilitating more than 22 million oil changes each year. As the complete management and point-of-sale solution for the fast lube industry, we remain dedicated to continuous improvement—there’s no time to rest!

Job Summary:

Responsible for providing expert project management services for migrating to our new software through consistent interaction with clients, internal operations, and outside service partners. Candidate must be detail-oriented, a self-starter with initiative, and able to work independently while communicating effectively with clients and co-workers in our fully remote role. To provide effective support to multiple clients, the candidate must be able to work in a fast-paced, highly versatile environment to meet the expected demands and deadlines.  

Primary Responsibilities:

• Coordinate people and resources to execute and deliver projects within a specified timeline 
• Plan and document project tasks 
• Ensure deliverables are delivered on time 
• Ability to both access and manage identified risk  
• Serve as the liaison between the clients and/or partners and internal team members (i.e. business analysts, software engineers, etc.) 
• Conduct weekly or monthly status meetings with clients and follow up on issues or tasks discussed with appropriate resources, as needed 
• Ability to collaborate with all stakeholders and departments identified within project scope 
• Eliminate blockers and potential risks 
• Effectively prioritize, troubleshoot, and escalate, when needed 
• Manage all project resources 
• Communicate effectively with stakeholders 
• Adapts to changing priorities and business needs by willingly taking on additional tasks and responsibilities as assigned by management 
• Must work the hours and location assigned by management 
• Demonstrate commitment to upholding company standards and values by consistently following all company policies, procedures, and guidelines

Skills & Competencies:

• Skilled in developing specific goals and plans to prioritize, organize, and accommodate work responsibilities and meet business deadlines 
• Strong understanding of software products and services, with the ability to articulate technical concepts to non-technical audiences 
• Strategic thinker with a results-oriented mindset  
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively 
• Demonstrated track record of on-time/budget project completion 
• Proficiency in CRM software (e.g., Salesforce) and other relevant tools 
• Ability to conduct client meetings with varying levels of our client organizations 
• Customer-focused approach with a passion for building lasting relationships 
• Ability to effectively speak, write, and understand the English language. Excellent written and verbal communication skills with the ability to communicate with customers, cross-functional teams, and external sources 
• Ability to use computers and computer systems to navigate databases, enter data, and process information 
• Ability to understand the software products, including but not limited to Microsoft Office

Minimum Qualifications:

• Bachelor's degree or equivalent experience required 
• Five (5) years of experience as a Project Manager within the SaaS industry 
• Nice to have, experience within the automotive industry 

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.