Program Manager (PMP/Smartsheet)

Who You Are

You are a seasoned and emotionally intelligent professional with a proven track record in program management, eager to bring your expertise to a dynamic and growth-oriented organization. You thrive in managing complex projects and client relationships, demonstrating exceptional organizational skills and a strategic mindset.

You are driven by the opportunity to lead diverse programs and projects for a range of clients, continuously enhancing your project management acumen. Passionate about making a significant impact, you excel in collaborative environments with high standards and ambitious, fast paced, yet achievable goals. Your ability to mentor junior team members and contribute to the overall success of the team makes you an invaluable asset to any organization.

About the Role

We are seeking a highly experienced Program Manager to join our expanding Portfolio Management team. In this pivotal role, you will lead, oversee, and ensure the successful delivery of medium to large-scale projects and programs with high complexity, adhering to scope, quality, time, and cost constraints to deliver significant business value. You will play a key role in supporting Portfolio Managers on large initiatives and mentoring junior team members, fostering their development in project management and professional skills. This position is ideal for a senior-level professional with a proven track record in managing complex programs and projects and driving strategic outcomes.

Objectives of the Role

• Strategize, implement, and maintain program initiatives that align with organizational objectives.
• Develop program roadmaps for prospective clients that can be converted into action by other project management team members
• Develop program assessment protocols for evaluation and improvement.
• Maintain organizational standards of satisfaction, quality, and performance.
• Oversee multiple project teams to ensure program goals are achieved.
• Lead complex initiatives as primary PM as required
• Manage budget and funding channels to maximize productivity.
• Lead and manage medium to large-scale IT projects from initiation through to completion, ensuring adherence to scope, quality, time, and cost constraints.
• Oversee data center migrations and cloud strategies, applying industry best practices and innovative approaches to ensure successful execution.
• Analyze project scope of work to determine time frame, funding limitations, and appropriate lifecycle for delivering projects.
• Identify and schedule project deliverables, milestones, and required activities.
• Provide leadership and motivation to program and project team members throughout the project life cycle and lead efforts to establish a work plan for project activities, iterations, or phases.
• Develop and implement comprehensive communication plans, conduct risk assessments, create mitigation strategies, and manage stakeholder engagement and project documentation.
• Ensure project objectives align with business goals by coordinating activities, managing schedules, and adhering to budget constraints.
• Oversee the Profit and Loss (P&L) aspects of projects, closely monitoring financial performance, including revenue, costs, and margins, to ensure profitability targets are met or exceeded.
• Prepare regular project status reports, adjusting schedules or plans as necessary to ensure project milestones are achieved.
• Oversee multiple projects ensuring they meet client requirements and company standards.
• Oversee and support team members responsible for coordinating logistics for teams of 20-125+ technicians, ensuring efficient travel arrangements and accommodations are organized effectively.
• Ensure compliance with all contractual obligations and quality standards.
• Follow Myriad360’s program and project management processes and methodologies to deliver successful client-focused outcomes.
• Other duties as assigned.

 Required Skills and Qualifications

The Program Manager will ideally have the skills and experience listed below, but we take a holistic approach to talent matching and are open to a variety of backgrounds, particularly those that include providing exceptional customer service and support.

• PMI PMP certification required or
• Preference will be given to candidates with PfMP or PgMP certification through PMI
• Certification must be listed in PMI registry online.
• Experience in Budget management and Financial reporting.
• Minimum of 8-10 years of experience in project management, with at least 3 years in program management.
• Smartsheet experience is a must.
• Experience with Structured cabling handling projects is a huge plus. 
• 5 years of external client-facing experience handling multiple clients at one time
• Experience managing large-scale global projects, especially those involving coordination of multiple large teams and subcontractors across different locations.
• Proven track record of delivering projects on time, within scope, and within budget.
• Proficiency in project management software such as Smartsheet, Microsoft Project, or similar tools for planning, tracking, and reporting project progress.
• Proven ability to use collaboration tools like Slack, Zoom, and Google Workspace for effective communication and coordination.
• Expertise in Smartsheet entire suite including worksapps is preferred but not required
• Exceptional leadership and team-building skills to motivate and manage diverse teams, including subcontractors and internal staff.
• Excellent communication skills, both written and verbal, for effective interaction with clients, stakeholders, and team members.
• Proven experience in mentoring and coaching junior project managers and team members.
• Exceptional organizational skills to manage multiple projects simultaneously and ensure alignment with strategic objectives.
• Strong analytical and problem-solving skills to address project challenges and ensure successful outcomes.
• Exceptional ability to identify and handle project risks and issues, including dispute resolution and negotiation.
• Proven ability to handle contract negotiations and project change orders

Desired Skills and Qualifications

• Bachelors required
• Smartsheet experience is a must. 
• Master’s degree. Information technology systems or computer science degree is a plus.
• Mid-Large scale cloud migrations and experience with deploying hybrid cloud strategies.
• Understanding and/or knowledge of Firewall, Endpoint Security, Identity Access Management (IAM).

Additional Attributes

• Ability to work independently and in a collaborative environment, adapting to shifting priorities and demands.
• Ability to work split shift when needed or adjusted hours based on project demands.
• Demonstrated decisiveness in making project-related decisions and identifying priorities.
• Commitment to fostering a diverse and inclusive work environment.

Travel: Up to 10%

Must be located in the USA. 

A Little About Us 

Our mission is to challenge and enable our employees to achieve great things. 

We live and breathe our core values: 

• We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. 

• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. 

• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. 

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. 

Some of Our Benefits 

• Unlimited Paid Time Off (PTO) 
• Incentive compensation plans for all employees 
• Company-funded 401k contributions 
• Zero-cost employer-covered health insurance 
• Paid Parental Leave 
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop 
• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! 

Must be based in the United States.  

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $145,000- $155,000 plus opportunities for bonus and/or commission. Compensation in other geographies may vary. 

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.