Product & technical enablement program manager

✍🏽 About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to transform the way they work.

Writer’s fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra – Writer’s state-of-the-art family of LLMs — alongside our industry-leading graph-based RAG and customizable AI guardrails.

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

Job Summary

We are seeking a Sales Enablement Program Manager to join the product enablement team. This individual will execute best-in-class product enablement strategy and own the product proficiency of the Pre and Post Sales organizations. The successful candidate will be the GTM org's sage for product intelligence, driving the product release lifecycle and ensuring that our GTM team is prepared to deliver world-class demos with confidence, conviction, and an elite level of product acumen. They will work shoulder-to-shoulder with cross-functional stakeholders in Sales, Customer Success, Solutions Architecture, Product Management, Product Marketing, and GTM Ops to deploy innovative enablement strategies that drive measurable impact on Writer's mission to define generative AI for the enterprise.

Key Responsibilities

Program Development

• Implement a best-in-class program that delivers measurable impact across all 4 tiers of the Kirkpatrick Model - regularly reporting KPIs to GTM Leadership as part of organizational OKRs.

• Serve as the organization's Sage for product strategy, ensuring that Sales, Solutions, & Success are up-to-date on how emerging products bolster Writer's position as the industry leader in enterprise-grade generative AI.

Demo Acumen

• Perpetually measure AE demo acumen, instilling confidence in sales leadership that the field possesses elite product proficiency on Writer's full stack, dominant design.

• Provide hard, defensible data that the field has achieved product proficiency on all Tier 1 and Tier 2 product releases within 2 months of general availability.

New Hire Onboarding

• Own KPIs for new hire product acumen as the sales team triples headcount in FY24, including the design, delivery, and measurement of curriculums and certifications.

• Ensure that new hires can confidently build and fluidly deliver compelling demos - by industry and persona - that position Writer as the world's foremost solution for AI transformation.

Enablement Strategy for New Products

• Develop and maintain a roadmap for product enablement on new releases, aligning cross-functional stakeholders in field, partner, and vertical enablement on a strategy that optimizes the field's proficiency with new product.

• Architect the strategy and orchestrate the motion for enablement on product releases, from initial scoping to reporting post-launch OKRs - driving clarity across Product Management, Product Marketing, Pre Sales, Post Sales, and GTM Ops. The buck stops with you.

Collaboration and Reporting

• Collaborate closely with sales leadership, product management, and other stakeholders to ensure alignment and potency of product enablement programs.

• Regularly report on program impact, providing actionable insights and recommendations for continuous improvement driven by hard, defensible data across all 4 tiers of the Kirkpatrick model.

Qualifications

• Experience:

  • 5+ years of collective experience across enablement, product management, product marketing, GTM strategy, Pre Sales, or Post Sales.

  • Proven track record of architecting and executing successful enablement programs that deliver measurable impact.

  • Experience at hi-growth startups is a plus.

• Skills:

  • Fluency in AI

  • Advanced Proficiency in prompt engineering

  • Familiarity with integrations, APIs, automation, and data

  • Data-driven execution with a focus on measuring and reporting on the impact of enablement programs.

  • Exceptional project management and organizational skills.

  • Excellent communication and interpersonal skills.

  • Creation and delivery of engaging enablement content.

  • Proficiency in using sales enablement tools and platforms.

  • Mastery of Slack is a gargantuan plus.

Curious to learn more about who we are and how we operate? Visit us here

🍩 Benefits & perks (US Full-time employees)

• Generous PTO, plus company holidays

• Medical, dental, and vision coverage for you and your family

• Paid parental leave for all parents (12 weeks)

• Fertility and family planning support

• Early-detection cancer testing through Galleri

• Flexible spending account and dependent FSA options

• Health savings account for eligible plans with company contribution

• Annual work-life stipends for:

  • Home office setup, cell phone, internet

  • Wellness stipend for gym, massage/chiropractor, personal training, etc.

  • Learning and development stipend

• Company-wide off-sites and team off-sites

• Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice.

#BI-Remote