Product Manager, eCommerce - Pet Owner Engagement Growth

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR

Product Manager, eCommerce - Pet Owner Engagement Growth

As a Product Manager for e-commerce, you will work collaboratively with veterinarians to create the best e-commerce storefronts in the market and deliver better care to Pet Parents. You will be responsible for delivering stronger engagement and traffic among our current Pet Parents to our veterinarian websites. You will focus on increasing our driving of top-of-funnel awareness and helping veterinarians better engage pet owners through all of our channels.

This is a full-time, remote position.

WHAT YOU’LL DO

• Lead the generation and execution of a hypothesis- and data-informed prioritized roadmap for pet owner engagement growth team. 

• Leverage online controlled experiments and quantitative and qualitative user insights to make data-informed decisions. Make tradeoffs to balance long-term and short-term growth that benefit the user and the business. 

• Lead and inspire engineering, design team and partners through ambiguity, challenges, and pivots. Influence positive outcomes by working across the team, cross-functional partners, and leadership.

• Communicate crisply and concisely in any medium. Prioritize opportunities, balancing the needs of our customers with those of our business, and clearly communicate the rationale behind your decisions.

WHAT YOU BRING

• BS/BA with an emphasis in technology, IT or operations.

• At least 3 years product management experience, ideally working on e-commerce, consumer products or loyalty, preference for experience with growth product and channels such as SMS.

• Demonstrate strong storytelling and narrative writing capabilities.

• Ability to use deep analytical thinking. Comfortable defining and tracking key business and success metrics.

• Animal health industry experience preferred.

WORKING CONDITIONS

• Reliable internet access is required.

• Sitting/standing at a desk working on a computer for long periods of time.

#LI-Remote #LI-ML1

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!
   

* For Canadian based associates these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all associates are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $102,786 - $128,500 (annualized)

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email careers@vetsource.com, or if you have general questions relating to this process.  No agencies please. We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com