Product Manager - Content Moderation

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Team

Twitch is all about community, and our Community Team is a core pillar of what makes Twitch, Twitch. Teams within Community are responsible for a myriad of product areas impacting the creator, viewer, and moderator journeys on our platform. As a member of our team, you'll build solutions that improve g the experience of millions of daily active users on our platform and create tools that keep both streamers and viewers engaged and connected on our platform. 

About the Role

Community Health is a vital part of Twitch. We build products and solutions that protect our viewers and creators from harm. This role works very closely with the Trust & Safety team whose operations help support and inform the Community Health products; both internal and external-facing.

We are looking for an experienced product manager to lead content moderation, user reporting and enforcement tooling for the Community Health organization. We are looking for a product leader who has experience leading product initiatives from concept to successful launch. You have experience communicating complex technical concepts to a variety of audiences with high levels of customer obsession, strong technical judgment, demonstrated ability to build scalable processes and products, and is an independent operator, experienced working across teams to deliver on behalf of customers.

As a  Product Manager on the content moderation & user reporting tooling team, you'll have an end-to-end ownership of the product(s), design, and technology required to ensure our end customers have a relevant and compliant Twitch advertising experience,  reporting to the Director of Product Management-Health.

You can work from San Francisco, CA; Seattle, WA; New York, NY within the US with West Coast (PST) hours.

You Will:

• Lead the development and execution of a bold customer-focused product strategy and vision for Community health, ensuring our content moderation tooling meets the needs of our users.
• Collaborate closely with cross-functional teams, including engineering, science, policy, operations, and business stakeholders, to define and execute a product roadmap
• Work back from our customers by learning from their feedback, behavioral measurements, and other data sources to identify pain points and ensure we are building the right features over time.
• Monitor key performance indicators (KPIs) and analyze metrics to measure the impact of feature releases, identify areas for improvement, and drive optimization.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Collaborate with other teams at Twitch and Amazon to elevate our overall safety tooling and content moderation experience.
• Own your launches by partnering with engineering, marketing and other teams to maximize the outcomes of your team's work.

You Have:

• 3+ years of work experience as a Product Manager, with experience building consumer products.
• A strong track record of launching products with tangible results in the Trust and Safety or Enterprise SaaS space.
• Experience with developing and setting metrics for success in the product space
• Capable of driving clarity while balancing multiple perspectives and stakeholders.
• Comfortable diving into ambiguous technical problems, working closely with engineering teams.
• Ability to communicating complex technical concepts to a variety of audiences.
• Experience drawing relevant insights from ambiguous data.

Bonus Points

• MS or MBA in a technology or business related field.
• Experience working in software development or engineering
• Familiarity with Twitch, either as a viewer or creator (or both!)

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Job ID: TW8615