Product Manager, Chase E-Commerce Relationship Management

Job Description
The Chase Shopping team is creating an exciting new shopping destination for Chase customers that helps them level up how they shop and get more from the brands they love. We're using the power of Chase to bring new inspiration, value and convenience to millions of people.
As a Relationship Management Product Manager within Offers & Shopping, you will be a key player in the program growth and relationship management powered by key Chase Shopping third party vendors. The growth of these key programs will deliver a next generation shopping experience and value to Chase customers beyond the core financial product features. You will help craft the product strategy, develop market-leading product innovation, and steer the Chase Shopping consumer experience evolution, and more. You will also act as a principal relationship manager as it relates to the product, driving strategy and engagement with internal business stakeholders and external partners.
In this role, a successful candidate requires unique product & program management, business process, analytical and communication skills, put at the service of customers through high standards of execution, impact, and measurement. This role also requires the ability to drive results partnering with multiple cross-functional stakeholders (e.g., marketing, design, analytics, finance, business development, and others), both internal and external.
Job Responsibilities:

• Combine vision, creativity, research, and data-based insights to transform the Shopping customer experience with product innovation through partnership with the Product Management team

• Lead discovery on new initiatives, including determining and refining business value, customer value and working with internal and external tech partners for tech feasibility

• Create and champion new ideas and use cases by getting feedback from internal and external stakeholders, user research, data & analytics, customer feedback loops and analyzing the competitive landscape

• Build relationships and collaborate with external vendors and commercial partners

• Develop partnership strategy, including overall vision, partnership economics, product integration and go-to-market initiatives

• Provide metrics inputs to various reporting decks; communicate key performance indicators to stakeholders/sr. leaders- Demonstrated ability to effectively manage cross functional projects, dependencies and bottlenecks

• Partner with Legal, Risk, Controls and Compliance to ensure adherence with internal policies and regulatory requirements

Required qualifications, capabilities and skills

• 5+ years of experience in product management, program/project management, technology, banking, corp dev, and/or strategy

• Dive deep to get to the root cause of problems and to properly unfold solutions managing complex scenarios

• Successfully exert single-threaded ownership on programs and initiatives, and lead them towards results and positive impact on customers and the business

• An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams to align and solve shared problems

• Ability to identify and address program execution needs in a fast-paced environment

• Solid organizational and project management skills, including strong follow through skills and the ability to manage and prioritize multiple projects, deadlines and workstreams

• Excellent written and verbal communication skills; ability to present facts, thoughts, and ideas in a clear, concise, and convincing manner to stakeholders and partners

• Great at balancing strategic & creative thinking and tangible execution

Preferred

• MBA or equivalent degree

• Program/Project Management Certification

• Familiarity with Six Sigma, Lean

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.