Principal

As a Consulting Principal, you will play a pivotal role in driving client engagements, overseeing project delivery and developing business opportunities.  You will provide strategic guidance, oversee project teams, and build and foster client relationships to drive successful outcomes. This position requires a deep understanding of business strategy, industry expertise, excellent leadership skills, and the ability to foster excellent client relationships, to spot opportunities for up and on sell with our clients. 

1. Client Relationship management 

• Build and maintain strong relationships with clients by understanding their needs, addressing concerns, and delivering value-added solutions. 

• Function as an experienced and trusted advisor, providing independent opinion on complex client problems & initiatives, and assist with decision making whilst being a conduit into CCI's SME network. 

• Function as a point of escalation for any issues that arise and resolve them in a professional and efficient manner. 

• Agree and document annual client Performance and Practices improvement plans. 

• Conduct minimum quarterly F2F programme review meetings with clients. 

• Play the role as voice of the customer and feed client needs into CCi with a clear business case and ROI for CCi to review and consider. 

• Own and manage the conversations on the NPS Survey Results  

2. Business Development and Revenue Generation 

• Expand contacts within client organisation and maintain strong relationships with key decision makers to acquire deep client understanding, determine business plans and future requirements and identify opportunities to on/up-sell the company’s services to maximise revenue and manage the client’s interests and lifetime value. 

• Develop and maintain an expert knowledge of the client’s market, external trends, and the competitive environment, to ensure that the company remains the provider of choice (supported by Global Marketing).  

• Develop a client management and client lifecycle management strategy to maximise revenue potential and to win repeat business from the client, taking platform data into account. 

• Facilitate the allocated client budgeted growth objectives and align the annual client account budget & target setting process with global and allocated client objectives (with support from Finance) 

• Facilitate 3-year forecast and plan in line with client management and client lifecycle management strategy. 

• Ensure that negotiations of key account terms, agreements & SLA’s/SoW’s result in commercial terms and service standards that are clear and consistent across the client organisation (with support from the Legal Division) 

3. Strategic Leadership 

• Provide strategic direction and leadership to consulting teams to ensure alignment with client objectives and overall business goals. 

• Stay abreast of industry trends, best practices, and emerging technologies to provide innovative solutions and thought leadership to clients. 

• Work closely with other Consulting Principals to foster a cooperative internal environment and to share and promote best practices in providing exceptional client experience within the company, to articulate and clarify commercial priorities, and to help refine individual client strategies, within the boundaries of client confidentiality. 

4. Project Delivery and Management 

• Oversee the end-to-end execution of consulting projects, including scoping, planning, resource allocation, and quality assurance. 

• Effectively deliver key on-site and above-site consulting services 

• Manage project budgets, forecasts, and profitability, ensuring optimal utilization of resources and cost-effectiveness. 

• Effectively assigning resources, to ensure project success. 

• Identify potential project risks, assessing their impact, and developing mitigation strategies ensuring adherence to timelines, budgets, and quality standards and project outcomes. 

• Ensure prompt resolution of service delivery issues of client concerns through close coordination between Solutions, Consulting and Technology people (information must come from Consulting Principal) 

• Implementing processes to monitor and maintain the quality of project deliverables, ensuring they meet or exceed client expectations.