Principal Product Manager – Developer & Partner Enablement, NaaS

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*** This position will be located in Bellevue, WA. This is not a remote role, we are a hybrid environment requiring at least 3 days a week in office.***
The Network as a Service (NaaS) team at T-Mobile is focused on delivering innovative network service products that empower customers and partners. Our mission is to solve enterprise challenges in connectivity and beyond by providing scalable, developer-friendly, and partner-ready solutions leveraging T-Mobile’s differentiated network capabilities.
As a Principal Product Manager, you will lead developer and partner enablement strategies, ensuring that NaaS platforms, APIs, and tools are accessible, scalable, and easy to integrate. You will work closely with customers and partners throughout pre-sales and post-sales phases to ensure seamless onboarding, technical support, and successful integration of NaaS solutions.
In addition to technical enablement, this role will oversee project management for customer implementations, ensuring that customers receive clear guidance, structured onboarding, and ongoing technical support. You will collaborate cross-functionally with engineering, sales engineering, technical support, product, and business teams to drive customer success and adoption.
This role requires:
✔ Deep expertise in developer platforms, API product management, SDKs, and technical onboarding
✔ Strong system thinking, ensuring seamless partner integrations and developer-friendly solutions
✔ Experience managing pre-sales and post-sales technical support, working directly with customers and partners
✔ Strong project management skills, ensuring structured customer onboarding and successful deployment
✔ Proven leadership, coaching, and mentoring skills, fostering a growth mindset across teams
✔ Exceptional communication and influence, engaging senior executives, partners, and technical teams

Key Responsibilities

Developer & Partner Enablement Strategy

• Define and own the developer and partner support vision, strategy, and roadmap, ensuring alignment with business, technical, and customer needs.

• Develop best-in-class developer experiences, including self-service APIs, SDKs, CLI tools, and technical documentation.

• Partner with product managers, engineering, and sales engineering teams to design scalable partner onboarding experiences.

• Advocate for developer-friendly API design and ensure ease of integration for partners and customers.

• Lead efforts to build and maintain developer sandboxes, partner portals, API documentation, and troubleshooting guides.

Pre-Sales & Post-Sales Customer Support

• Serve as a technical liaison for partners and customers, guiding them through technical evaluations, API integrations, and deployment.

• Support the pre-sales process by assisting customers with technical assessments, proof-of-concepts (POCs), and demos.

• Lead post-sales customer onboarding, ensuring smooth implementation, API adoption, and integration success.

• Troubleshoot customer issues during and after integration, working with engineering and technical support to resolve blockers.

• Establish and manage a technical support escalation process, ensuring fast issue resolution and strong customer satisfaction.

Project Management for Customer Implementations

• Define and maintain structured onboarding processes, ensuring customers receive clear guidance on integration timelines and milestones.

• Develop and oversee project plans for customer implementations, aligning technical teams, sales engineers, and product managers.

• Ensure customers have clear documentation, training materials, and best practices to successfully adopt NaaS solutions.

• Track customer progress, providing regular updates, risk mitigation, and proactive support to ensure successful deployments.

• Work with account teams, customer success managers, and engineering to ensure post-launch success and retention.

Execution & Delivery

• Own and prioritize the backlog for developer tools, SDKs, partner onboarding experiences, and technical documentation.

• Work closely with engineering, DevOps, and API teams to ensure platform capabilities meet performance, security, and scalability standards.

• Establish release management processes for developer-facing tools, ensuring smooth updates and feature rollouts.

• Ensure compliance with security, data privacy, and regulatory standards in all partner and developer interactions.

Optimization & Growth

• Continuously track developer and partner adoption metrics, leveraging dashboards and analytics tools.

• Develop adoption strategies to drive developer engagement and API usage across the NaaS ecosystem.

• Identify and resolve technical gaps and pain points, ensuring an optimal developer and partner experience.

• Advocate for automation, AI-driven enhancements, and self-service tooling to streamline integrations.

Leadership & People Management

• Mentor and coach technical product managers, sales engineers, and developer advocates.

• Promote a growth mindset, driving team learning, upskilling, and professional development.

• Influence senior leadership, shaping the enterprise-wide developer support and partner enablement strategy.

• Lead executive-level discussions, presenting developer adoption metrics, partner enablement success, and platform impact.

​Education:

• Bachelor's Degree (Required) in Engineering, Computer Science, Business, or related field

Work Experience:

• 10+ years of Product Management experience, ideally in developer platforms, APIs, or enterprise SaaS.

• Proven track record of leading technical onboarding, partner integrations, and developer platform management.

• Strong experience in pre-sales and post-sales technical support, working directly with customers and partners.

• Deep expertise in API management, SDK development, cloud platforms, and developer tooling.

• Strong experience in technical program management and structured project management for customer implementations.

• Knowledge of Agile methodologies, backlog management, and release planning.

• Experience with AI/automation-driven developer tools and API lifecycle management (a plus).

• Ability to influence senior executives, cross-functional teams, and engineering leadership.

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes, 5%
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $133,800 - $241,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ303556¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.