Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
As a Principal Product Designer at Zocdoc, you’ll play a pivotal role in shaping how patients and providers experience our platform. With a deep understanding of our users, you'll tackle complex problems, craft thoughtful solutions, and deliver world-class designs that elevate our product. You’ll drive product strategy in partnership with cross-functional leaders, set the standard for design excellence, and mentor fellow designers to achieve their full potential. Your work will have a tangible impact, influencing how Zocdoc connects people to care while supporting providers in delivering exceptional services.
You’ll enjoy this role if you are…
- Passionate about creating positive change in healthcare and thrive on solving intricate, meaningful problems
- Motivated to deeply understand user needs and balance them with technical constraints to deliver impactful, scalable solutions
- Excited by opportunities to lead and collaborate within a supportive, high-performing team
- Serious about delivering exceptional work but know how to keep things light—because great work often comes with a sense of humor
Your day to day is…
- Taking full ownership of end-to-end design processes—from discovery and ideation to execution and iteration
- Creating and championing visually stunning and highly intuitive interaction designs that set a new standard for excellence
- Influencing strategy and driving progress by building strong, collaborative relationships with cross-functional partners and senior leaders
- Elevating the design team’s output by mentoring and guiding designers on best practices, advanced tools, and design processes
- Connecting the dots across workstreams to unify and lead large-scale visions that bridge various product domains
You’ll be successful in this role if you have…
- Extensive experience (7+ years) in product design, with a robust portfolio showcasing your process, critical thinking, and ability to craft elegant, user-centric designs
- Exceptional visual and interaction design skills, with a strong grasp of hierarchy, systems thinking, and attention to detail
- Mastery of the latest design and prototyping tools, including Figma, Framer, and cutting-edge AI tech for creating dynamic interactions and prototypes
- Superb critical thinking and problem-solving abilities, enabling you to tackle complex challenges and develop forward-thinking solutions
- Experience designing simple solutions within complex domains, spanning multiple touchpoints, various systems, and multiple users
- A proven track record of leveraging user research and product data to inform design solutions
- Outstanding communication skills, ensuring all stakeholders are informed and aligned through clear, concise, and thoughtful messaging
- A collaborative, entrepreneurial mindset with a bias toward action and ownership of outcomes
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Great Place to Work Certified
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
NYC Base Salary Range
$170,000—$250,000 USD
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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