Portal Product Manager

Since 1869 we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo’s, noosa, Pace, Pacific Foods, Prego, Rao’s Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder’s of Hanover. 

Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.

Why Campbell’s…

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s.   Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

How you will make history here…

The Employee Portals Product Manager is responsible for overseeing the end-to-end life cycle of our employee portals to ensure platforms are leveraged for their core capabilities and deliver an intuitive, efficient, and delightful employee experience. This role will be responsible for defining a vision for the employee portals, strategy, and roadmap that focus on user experience across our digital products and technologies that enable Campbell’s workforce. This role will leverage a matrixed team that is responsible for the ownership of assigned digital workplace products (e.g., technology, platform, or service), including maximizing employee awareness, adoption, user experience, and satisfaction.

The Employee Portals Product Manager will collaborate with leaders and other key stakeholders across several areas of the business to build roadmaps, identify, prioritize, and deliver solutions in support of their productivity and servicing goals and objectives. This role will also ensure alignment with vendors, internal roadmaps, as well as project, change management and enterprise architecture processes.

What you will do…

Main Responsibilities

• Lead Employee Portals Experience (e.g. Microsoft O365, ServiceNow, SharePoint, Engage, Power Platform, Microsoft Copilot, Conversational AI, Search, Digital Experience Layers)
  • Partner with key stakeholders and subject matter experts.
  • Conduct market and customer research to identify problems and opportunities.
  • Develop and lead the strategy for how DWCS manages and executes on their backlogs and roadmaps, including alignment to vendor support and product roadmaps, as well as to emerging employee use cases.
  • Collaborate with architects, engineers, IT partners and Enterprise stakeholders to ensure alignment and deliver high quality digital products.
  • Deliver digital experiences that ensure that digital products and sites are easy to use and bring consistency to digital experiences across Campbell’s.
  • Stay current on technology, emerging technologies, and user experience expectations.
  • Champion a digital first mindset and new technology adoption.
  • Consistently determine how to maximize business value from digital products.
  • Test and validate product feature assumptions.
  • Measure and analyze digital product performance and user feedback.
  • Ensure data driven decision making with the use of analytics, feedback, and usability testing.
  • Prioritize and manage backlog and feature requests.
  • Cultivate digital adoption and champions throughout the organization.
  • Manage the financial portfolio for digital product funding.
  • Communicate the value proposition and progress of initiatives and new technologies/features across the organization to secure funding, raise awareness, and drive digital adoption.
  • Ensure team adheres to PPMO, Financial Management and Vendor Management processes.
  • Ensure governance and oversight of partners and vendors.

Other Responsibilities

This role manages the relationships with strategic partners, governance of these relationships, and is a key contributor to contract negotiations.

What you bring to the table…

Must Have

• Minimum of 8 years of experience in progressively responsible IT positions or relevant areas of business. 
• Minimum of 5 years of progressive experience as a digital Product Owner/Manager or equivalent working as part of the Product Management Team on large & complex cross-functional projects.
• Proven leader with ability to engage and motivate direct and indirect reports and stakeholders, 5+ year of experience leading IT teams and direct leadership/management experience.  
• Proficiency with Microsoft 365 Applications and strong working knowledge of O365, Search, SharePoint, Engage, Power Platform, Copilot and Analytics.
• Experience leading change and transformation efforts.
• Experience leading customer centric, experience focused efforts.
• Experience in service or product design, delivery, or enhancements.  
• Experience leading process improvement initiatives and possessing the ability to motivate and manage high performance, cross-functional, multi-discipline teams.  
• Experience with both Agile and traditional project management methodologies, best practices, and tools.
• Excellent planning and organizational skills including setting strategic direction.
• Demonstrated experience in stakeholder management.            
• Proven ability to manage outsourced delivery and operations teams. 
• Leadership. The ability to build teams, balance team and individual responsibilities and achieve goals through others not directly under the leader’s supervision.
• Vision. The ability to see and explain how the company can exploit technology to improve employee experience and engagement.
• Influence. Ability to gain agreement and support for ideas and initiatives.
• Business-results orientation. Seeks to understand business needs and works to anticipate, identify and meet end-user needs.
• Tech Savvy. Ability to quickly learn, implement and utilize new technologies.
• Strong interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals.
• Communications. Excellent oral and written communication skills.
• Enablement mindset. The ability to focus on empowering and ensuring that employees have the motivation and knowledge to fully exploit IT-supplied technology.
• Change Management. The ability to effectively guide and sustain change in a dynamic and complex operating environment.
• Flexibility. Willing to roll up the sleeves and help, or diving into details when necessary.
• Pragmatic and detail-oriented. Consistently takes a thorough, accurate, organized and productive approach.
• Digital dexterity. The ability to learn and utilize digital workplace technologies to catalyze new ways of work.

Education

• Bachelor’s degree or equivalent work experience

Who you will work with…

Reporting Line and Team Structure

• This role reports into the Director, Experience & Delivery (Digital Workplace & Corporate Services)

Governance and Key Relationships

Key relationships include business partners across the enterprise, digital workplace peers, other IT teams such as applications, infrastructure, security, and enterprise architecture, technology vendors, legal and compliance. In addition, governance, and relationships with strategic partners.

It would be great to have…

Nice To Have

• Bachelor's degree in computer science, information systems, or equivalent work experience.
• 10 or more years of experience in IT and business/industry.
• Experience with ServiceNow and conversational AI products.
• Experience preferred in Human Resources, Communications and Legal platforms and processes.
• Experience in managing budgets
• Experience successfully working in an offshore support model.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
• Excellent analytical skills and attention to detail
• Excellent written and verbal communication skills.
• Thorough knowledge of financial models and budgeting.
• Fearlessness. Does not shy away from big ideas.

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between 

$129,200-$185,700

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.