Platform Operations Associate Engagement Specialist (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
CrowdStrike Services is seeking an Engagement Associate Specialist who is responsible for all aspects of assigned Operational Support projects including the initial customer engagement, kickoff, resourcing, ongoing project management, reporting, engagement wrap up, and sales hand off. This role will also work closely with other internal groups such as Support, Customer Services, Sales, and Product Engineering to coordinate efforts as relevant to advocating for customer needs. Additionally, this role will also assist with the management of partner relationships, resources, and technical vetting.
What You'll Do:
Customer Engagement activities may include:

• Work cross functionally with CrowdStrike teams to ensure successfully delivery outcomes
• Anticipate customer needs for Platform Operations by staying abreast of new CrowdStrike technologies and incorporating this into the customer journey
• Manage customer projects both directly and as a project leadership role
• Perform engagement processes such as the project kickoff, customer reach out and scheduling, resource coordination, cross team communications and project wrap up process
• Perform the project kickoff covering technical implementation, configuration, and troubleshooting assistance overviews with the deployment of the CrowdStrike Falcon platform and associated applications
• Work with customers and internal CrowdStrike teams to identity key issues, facilitate solutions and communicate with all parties to resolution
• Work closely and collaboratively with Platform Operations team to develop customer facing collateral
• Lead skills workshops for the Platform Operations team

What You'll Need:
Bachelor's degree in Business Administration, Information Technology, or related discipline, and 2 years of experience performing IT deployments or managing customer engagements in an end user/customer environment, as well as experience with the following:

• Strong understanding of customer engagement concepts
• Ability to communicate and build collaborative relationships
• Excellent customer service
• Creative, critical and problem-solving skills
• Expert time management and organization skills, ability to effectively manage multiple tasks over multiple projects at once
• Manage the Agile methodologies and continuous improvement program
• High level of attention to detail
• Highly driven and ability to persist with projects
• Proactive and thorough ability to manage work and prioritize customer projects
• Ability to use data driven process to identify improvements to the customer engagement process
• General understanding of IT and security technologies
• Proficient in the use of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
• Experience with presenting technical content to various audiences
• Broad experience in computer and network systems security
• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
• Proactive and thorough ability to manage work and prioritize customer projects
• High level of motivation; self-starter; results driven

Experience in the following areas preferred:

• Customer Engagement Certifications: PMP, CCXP
• CrowdStrike Certifications: CCFA, CCIS and CCCS
• CRM: Salesforce, JIRA, Asana
• Office Tools: Microsoft suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides, Forms)
• Endpoint Security: Falcon platform (preferred), AV, and EDR solutions
• Operating Systems: Windows, Linux, Mac
• Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
• Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
• Compliance: CIS Benchmarks, STIGs, PCI, HIPPA
• Database: SIEM, MSSQL, Splunk, LogScale
• Identity: Identity, Active Directory, Azure-AD, SSO
• Cloud: AWS, Azure, and GCP

#LI-Remote
#LI-DL1
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:

• Remote-first culture
• Market leader in compensation and equity awards
• Competitive vacation and flexible working arrangements
• Comprehensive and inclusive health benefits
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] , for further assistance.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $75,000 - $110,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
Expected Close Date of Job Posting is:06-05-2024