Payment Operations Specialist

Job Overview
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a Payments Operations Specialist to join our Digital Payments team in a remote or hybrid capacity. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• • • • Manage the KYC process and client onboarding efforts, ensuring accurate risk tier assignments.
      • Monitor transactions to detect potential fraud, investigate flagged transactions, and take action (e.g., blocking or accepting payments/payouts) while minimizing customer friction.
      • Maintain and update fraud detection rules to ensure they remain effective and current. Track and analyze performance metrics, such as dispute rates, false positive rates, and detection accuracy.
      • Address transaction and payout-related support requests, ensuring timely and accurate resolutions to maintain customer satisfaction.
      • Oversee and maintain payment system infrastructure to ensure smooth operations and optimal performance. Identify opportunities for process automation and implement improvements to increase efficiency and reduce risk exposure.
      • Assist in the development and enforcement of compliance policies and procedures, ensuring adherence to regulatory

We're Excited to Learn More About You
Your experience may include:

• A strong interest in the payments industry, fraud prevention, or financial services is highly desirable, though prior payments experience is not required.
• 2+ years of relevant experience in payment operations, fraud prevention, or financial services.
• Strong attention to detail and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with data analysis tools (Excel, Google Sheets, or similar) is a plus.
• Bachelor's degree or equivalent experience preferred.

You may have other skills or credentials, including:

• Ability to handle sensitive information with discretion and integrity.
• Analytical mindset with a proactive approach to identifying potential issues and implementing solutions.
• A customer-focused attitude, balancing fraud prevention with minimizing customer friction.

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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