Optimization Consulting Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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The Optimization Manager is responsible for optimizing a key global account’s Travel & Entertainment spend. This role will oversee a portfolio of initiatives to drive savings, program efficiency, and program improvements to the client’s global travel program. They will work directly with the client’s global team, Amex GBT colleagues in Client Management and Operations, as well as Amex GBT Consulting colleagues. The role is supported by Global Business Consulting’s program optimization and change management practice lines.

The successful candidate for the role will be expected to fulfill upon, or play an oversight role, across the following activities:

What You'll Do:

• Maintain project plan inclusive of ongoing and upcoming initiatives. Provide regular updates to partners and flagging progress or hurdles. 

• Assess new savings opportunities through travel technologies or process improvement.  Create reason for potential opportunities assessing benefits and risks of solution.

• Analyze travel spend data to identify trends and gaps.  Present regular recommendations to client on how to respond.

• Evaluate ongoing initiatives for continuous improvement: project scope and/or geographic expansion.

• Review travel policy and a traveler behavior and marketplace conditions and recommend standard processes.

• Report on travel program savings during quarterly business reviews.

• Provide consultation on travel industry changes and developments, addressing impact to client’s travel program. 

• Partner with category leads for supplier contract reviews, ongoing program management, and ad-hoc projects.

• Assist in the development of change management-related content, alongside client resources.   

• Collaborate with Amex GBT client management team to ensure that all Program Optimization workstreams are integrated into the overarching client/Amex GBT business plan.   

• Position is responsible for meeting an annual consulting sales target. 

What We're Looking For:

• Ability to travel up to 50%

• Exceptional written & oral communication skills; with ability to seamlessly interact with peers & executives

• Relevant travel industry or functional experience such as procurement, strategic sourcing, account management, management consulting.

• Consultative skills set in the areas of analysis, data interpretation, communications, project management, process improvement, and change management.

• Strong client service orientation

• Knowledge of TMC operations strongly preferred

The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data, confidential client information or data and other proprietary corporate information and trade secrets.

Location

United States

The US national annual base salary range for this position is from $70,000 to $140,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!