Operations Manager

Job Description
BAE Systems is looking for an experienced Operations Manager to be responsible for the delivery of IT service and projects from engineering to operations, who will be the service owner for all end-user and customer-facing IT services and solutions and will ensure end-to-end delivery of services based on Government-approved ITSM processes consistent with industry best practices. The Operations Manager will lead the analysis, planning, and implementation of ITSM initiatives in support of the United States Army Corps of Engineers (USACE) IT operations and ensure its alignment with industry best practices and ITIL approaches. The Operations Manager shall identify IT operational requirements, provide day-to-day leadership and quality control, and provide expertise on best practices to continually improve the USACE implementation of ITIL practices with the goal of exceeding performance objectives and reducing costs and schedule. Additionally, the Operations Manager shall serve as the patch and device configuration lead, ensuring that all USACE-supported devices and systems are configured and have installed the latest patches to meet all cybersecurity and operational requirements.
The supported program provides enterprise IT services for USACE, including program management, IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, emergency response, transformation, and surge/special projects capability and support.
This position is located on-site at the Government Accountability Office (GAO) Building in Washington, D.C.. The performance of IT operations is at multiple locations within CONUS and OCONUS (e.g., the territories of Guam, the Virgin Islands, and Puerto Rico, and Korea, Japan, and Germany).
Required Education, Experience, & Skills

• ITIL®V3 Expert Level Certification or ITIL® V4 equivalent.
• Five years of experience in managing large Enterprise IT operations (a minimum of 100 full time equivalent personnel, staffing at multiple locations), including implementation of ITIL best practices.
• An active Secret security clearance.
• Bachelor's degree with 10+ years of experience

Preferred Education, Experience, & Skills

• Possesses a current DoD 8570 IAM level I Certification (or equivalent under DoDM 8140.03).
• Five years of experience managing the device configuration and patch management for an enterprise operation of a similar size, scope, and complexity.
• Five years of experience managing service desk teams and supporting a requirement that is similar in size, scope, and complexity to this TOR.
• Five years of experience in communicating with Government personnel, including agency executives.
• Five years of experience providing performance-based customer service support against multiple performance metrics in the Federal marketplace.

Pay Information
Full-Time Salary Range: $140690 - $239140
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.