Operations and Onboarding Senior Specialist

Job Description
Operations and Onboarding Senior Specialist
Hybrid-West Orange, NJ
Monday to Friday 9:00 a.m. to 6:00 p.m.
Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.
Position Summary:
CSC is seeking an Operations and Onboarding Senior Specialist to join our team. This role will focus on creating systems, standard operating procedures, and improving efficiency, employee engagement, proficiency, and reducing turnover and attrition. The ideal candidate will be proficient in Microsoft Office tools, general learning procedures, process documentation, implementation, change management, and learning management. Additionally, this role will be responsible for enhancing employee skill levels, including both soft and hard skills, by assessing trends, documenting procedures, and analyzing data and outputs. The candidate should be able to impact changes across all levels, from entry-level to director.
Some of the things you will be doing:

• System Creation & SOP Development: Develop and implement systems and standard operating procedures to streamline operations and enhance efficiency
• Employee Engagement: Foster a positive work environment to improve employee engagement and proficiency
• Turnover & Attrition Reduction: Implement strategies to reduce employee turnover and attrition
• Learning Procedures: Design and execute programs to ensure employees are well-equipped with necessary skills and knowledge
• Process Documentation: Create and maintain comprehensive documentation for all processes and procedures
• Implementation & Change Management: Lead the implementation of new processes and manage change effectively within the department
• Learning Management: Oversee the development and management of learning programs, ensuring continuous employee development and skill enhancement
• Skill Improvement: Enhance employee skill levels, including both soft and hard skills, by assessing trends, documenting procedures, and analyzing data and outputs
• Impact Change: Drive impactful changes across all levels of the organization, from entry-level to director
• Operational Support: Provide support to the Operations and Onboarding department, ensuring smooth and efficient operations

What technical skills, qualifications, and experience do you need?

• Bachelor's degree in a relevant field such as Business Administration, Organizational Development, or a related discipline
• Technical Proficiency: Expert knowledge of Microsoft Office tools, including Excel, Word, Project, and others
• Learning & Documentation Skills: Proficiency in general learning procedures and process documentation
• Change Management: Strong skills in implementation and change management
• Learning Management: Experience in developing and managing learning programs
• Interpersonal & Communication Skills: Excellent interpersonal and communication skills
• Organizational Skills: Strong organizational skills with attention to detail
• Problem-Solving Skills: Robust analytical and problem-solving skills
• Adaptability: Ability to work efficiently and effectively while being agile and adaptable
• Experience: Previous experience in operations, onboarding, or a related field, with a proven track record of improving efficiency and employee engagement
• Leadership: Demonstrated ability to impact change across all levels of an organization, from entry-level to director
• Agile Methodology: Familiarity with agile methodology and practices, with a focus on challenging the status quo, embracing change, and driving innovation.

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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.