Multimedia- Team Lead - IT

Description and Requirements
Basic Function
The AV Engineer is responsible for ensuring the smooth operation of AV equipment and systems within the office environment.
This role involves supporting AV calls, maintaining AV devices, troubleshooting technical issues, and collaborating with other IT and AV Vendors to provide high-quality AV services to the organization.
AV Engineer is responsible for conducting and coordinating webinars, including setup, dry runs, rehearsals, after-webinar recording.
Essential Functions
AV Call Support: Provide technical support for audio and video conferencing calls over MS Team, Cisco Webex including setup, testing, and troubleshooting.
Ensure that AV equipment is functioning correctly during meetings and conferences.
Assist with connecting remote participants and troubleshooting connectivity issues.
AV Device Maintenance: Regularly inspect, maintain, and update AV equipment to ensure optimal performance.
Perform routine checks on projectors, displays, microphones, cameras, and other AV devices.
Coordinate equipment repairs and maintenance with AV vendors as necessary.
Perform AV checklist and share status update daily.
User Training : Train employees on how to use AV equipment.
Create user-friendly guides and documentation to assist staff in operating AV systems independently.
AV System Setup : Collaborate with event organizers to ensure AV requirements are met for special events.
Inventory Management : Maintain an inventory of AV equipment, including cables, adapters, and accessories.
Keep track of equipment usage and ensure that inventory is well-stocked and organized.
Knowledge on AV Devices and new Technology : Must have good knowledge on features of known AV brands such Cisco, Creston, Biamp, Samsung, etc.
Quality Control & Feedback: Continuously monitor and evaluate the quality of AV equipment and services. Recommend improvements and upgrades to enhance the overall AV experience. Sends feedback survey to all members after meeting setup.
Reports : Ensure sharing weekly, monthly AV open issues report with the team.
Compliance and Security : Ensure that AV systems and equipment adhere to company security policies and guidelines. Stay updated on industry standards and best practices for AV technology.
Webinar Coordination : Coordinate with team members and stakeholders for setting up Webinars or MS Team's Event.
Conduct dry runs and rehearsals to ensure a seamless webinar experience.
Manage the recording of webinars.
Primary Internal Interactions
• Act as a SPOC for all internal & external audit and audit related requirements

• Work with core team (In India) to develop robust disaster recovery plan for the data / redundancies in multimedia etc

Primary External Interactions

• Monthly / quarterly reviews with vendors, who are providing technical / hardware support to MetLife
• Vendor management

Skills
Technical Skills

• Webex
• Cisco Multimedia equipment's
• Knowledge of cameras, control systems, audio, video, projectors, displays, etc

Process Specific Skills
Soft Skills (Mandatory)

• Excellent verbal and written communication skills (US)
• Understands how BPO operations are run and maintained
• Good negotiation and convincing skills

Soft skills (Desired)
Education Requirements

• B.E/B.Tech or equivalent course in IT

Work Experience Requirements

• 5-6 years of experience with 2-3 in BPO/ITES environment
• Open for working in shifts aligned with US/India

Annexures:
MetLife Core Values:
The employee should adhere to MetLife Core values:

• Be the Best
• Succeed Together
• Put Customers First
• Make Things Easier

About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
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