Mortgage Lending Manager

Connexus Credit Union - Who We Are:

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.

As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.

Connexus offers an Amazing Benefits package:

• 25 days of paid time off and 8 paid holidays

• 16 hours of paid Volunteer Time Off

• 401K Retirement with up to 6% employer match

• Excellent Health, Dental, Vision insurance, including multiple plan options

• Health Savings Account with generous employer contributions

• Employer paid Life insurance, Short-Term and Long-Term Disability

• Tuition Reimbursement from $4,000 - $7,000 per calendar year

• Robust Learning and Development program that includes an annual professional development stipend

About the Role:

Reporting to the Vice President of Direct Lending, the Mortgage Lending Manager will lead a team of 4 mortgage loan officers. This manager will be responsible overseeing the day-to-day operations of the mortgage team from pipeline management, assisting with complex loan files to, coaching and training the sales staff and collaborating with our real estate processing department to create efficiencies and streamline our lending process. This leader will also be responsible for working with our vendors to ensure that all services and timelines are within our standards, and when needed identify and recommend alternative vendors and services as needed. The leader will collaborate with our marketing team on product offerings, campaigns, and performance as well as other department leaders to ensure that our members are receiving the best service and experience possible.

Responsibilities:

• Responsible for effectively leading the Mortgage Lending Team and manage the overall sales, underwriting, origination, and cross sell strategies including selling loans on the secondary market.

• Ensuring all mortgage loans are reviewed, assessed for risk, appropriately structured, decisioned, and funded in accordance with established policies, procedures, state and federal legal and regulatory requirements, and result in maximum volume, appropriate profit, and minimum delinquency ratios while meeting or exceeding annual mortgage production goals.

• Lead the team by ensuring development of strong sales skills of the staff, develop and implement individualized and department action plans to achieve desired sales results for loans and other products; lead by example and individually originate loans to ensure department goals are achieved when necessary.

• Manages the mortgage pipeline and sales results.

• Lead continuous improvement initiatives, by collaborating with the Real Estate Processing Manager to ensure best practice operations and efficient processes are performed.

• Effectively management and evaluate partnerships with appraisers, title companies, and realtors nationwide, to ensure best practice operations and efficient processes are performed.

• Develop and direct training and cross training on analyzing mortgage application, making sounds lending decisions on all aspects of real estate lending.

• Responsible for completeness, timeliness, accuracy, and that regulatory standards are being attained for the team.

• Ensures superior service is demonstrated to members by Mortgage Lending staff to create value and ensure member experiences are positive and member survey scores and Net Promoter results exceed targets.

• Ensures all mortgage loans are reviewed, structured appropriately, approved/declined, and processed within designated compliance and member expectation time frames.

• Conducts periodic reviews of existing real estate policies and procedures to ensure they are effective, current, and compliant with applicable state and federal regulations.

• Conducts periodic reviews of existing LOS to ensure we are maximizing the capabilities and identifying workflow efficiencies.

• Approves or denies mortgage loans within authorized approval limits.

• Reviews, underwrites, and decisions real estate loans within established policy and dollar limit, perform counseling, and refer loan requests exceeding approval authority or exceptions to the VP - Direct Lending with decision recommendation.

• Collaborate with our business technology team to create or enhance reports to measure results and provide information to ensure goals and targets are being achieved and properly recorded.

• Collaborates with audit, compliance, and other lending teams to insure NCUA and CFPB regulatory guidelines are being followed.

• Collaborates with credit analyst to ensure that lending operations are in accordance with established policies, procedures, state and federal legal and regulatory requirements, and result in maximum volume, appropriate profit, and minimum delinquency ratios while meeting or exceeding strategic goals.

• Collaborates with Marketing Department to provide feedback, structure loan campaigns, and develop product materials used to help increase loan business and goal achievement.

• Ensures loan forms and marketing materials are kept up to date, to include the webpage.

Position Requirements:

• This position is Remote.

• Bachelor’s degree in business, finance, or a related field commensurate experience is Required.

• 4+ years of real estate lending is Required. 

• 3+ years of sales experience is Required.

• 2+ years of people management/leadership experience Required.

• Experience with secondary market real estate processes is Required.

Connexus Credit Union's Employer Recognitions:

• 2024 Best in Class Employer, Gallagher

• 2025 Best Place to Work in IT, Computer World

Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35