Monitoring Engineer

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

LightEdge’s Monitoring Engineer will provide courteous and professional deployment of LightEdge managed services while working directly with customers on complex projects. This kind of work typically includes the configuration and troubleshooting of endpoint agent-based monitoring solutions and the development of supporting documentation.

Responsibilities

• Provide remote managed services support and administration
• Work directly with LightEdge Solutions clients to determine project requirements
• Identify, correct, and advise on incidents related to managed services
• Accept escalated service requests and incidents from OS Management team peers
• Effectively communicate project status to Project Managers and client
• Creation of environment design based on sales solution proposal
• Deployment of agent-based solutions to fulfill customer contracts
• Complete all policy design documentation, including agent configuration, quickly and completely following a project completion
• Ensure project documents are complete, current and stored appropriately
• Continuous service delivery innovation and improvement
• Minimum 40 hours/week required
• Other duties as assigned

Skills & Experience

• Associate degree in Information Technology, related discipline, relevant certifications, or an equivalent combination of education and work experience will be considered
• 2+ years working in a multi-tenant or MSP monitoring platform
• Experience troubleshooting alerts and assisting in resolutions
• Experience working and opening trouble tickets with vendors
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills for work in a collaborative team environment
• Proficiency in operating systems (Windows, Linux, etc.) a Plus
• General understanding of network protocols, security principles, and best practices
• Familiarity with monitoring tools (e.g., SciencLogic, Zabbix, SolarWinds)
• Sciencelogic Professional Certification a Plus
• Scripting skills (e.g., PowerShell, Python, Bash)
• Experience with server or virtualization technologies (e.g., Windows, VMware, Hyper-V)
• Knowledge of one of the cloud computing platforms (e.g., AWS, Azure, GCP) a Plus
• Experience with configuration management tools such as Ansible or similar
• Able to efficiently handle multiple tasks, tickets, and projects at the same time.
• Ability to operate with minimal supervision, adjusting priorities accordingly
• Ensure project documents are complete, current and stored appropriately
• Able to maintain professional demeanor under stress
• Demonstrated willingness to learn and adapt to changes in technology

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.