Merge Account Executive

Responsibilities: 

• Performance Excellence: Demonstrate an unwavering commitment to exceeding sales quotas through strategic planning and effective execution 

• Conduct regular bi-weekly call cadence with strategic clients, fostering meaningful communication, and proactively schedule onsite visits once a quarter per client to strengthen relationships and align business objectives. 

• Establish formal references that are reliable and available to speak on behalf of their experience with Merge and our offerings 

• Complete quarterly business review plans for assigned accounts, identifying opportunities, reviewing current challenges and areas for improvement 

• Manage reference requests to support sales opportunities throughout the organization 

• Collaborate with all internal departments to ensure that committed client requests are fulfilled and all expectations are exceeded 

• Problem-solve to help facilitate and/or resolve customer challenges or needs 

• Develop customer action plans and keeping track of all processes that pertain to the client’s desires – Quarterly Business Reviews 

• Collect and analyze data concerning client behavior to understand changing needs 

• Identify opportunities and achieve commitment for customer success stories, marketing and speaking engagement for customers participating in the program and creating an environment for cross collaboration with our customers  

• Drive the success of marketing initiatives like Tuesdays with Merge, User Conferences, and large trade shows   

Core Competencies: 

• Is highly self-motivated and results oriented  

• Strategic thinking to achieve long-term solutions for the customer and the business  

• Superior capability to build customer relationships, present concepts, engage and negotiate 

• Ability to work effectively in high-pressure environments 

• Ability to effectively plan and facilitate multi-disciplinary meetings and workgroups. 

• Exhibits confidence and professional presence  

• Strong fiscal planning, analytical and problem-solving skills 

• Strong organizational and written/verbal communications skills required 

• Strong understanding of process improvement and change management principles, approaches, and methodologies especially for clinically related environments 

• Understand and be able to read Statements of Work and Legal Contracts  

• Good working knowledge of Salesforce Experience and Microsoft suite an asset 

Preferred Skills: 

• 5+ Years’ Account Management experience 

• Medical Imaging Client Relationship management  

• Proven capabilities to build client trust at both the clinical and technical levels within Medical Imaging 

• Knowledge of the Hospital and Imaging Centers operating practices 

• Proficient to Advanced Salesforce Experience  

• Proficient Microsoft Office Experience   

Education and Certification Requirements: 

• Bachelor’s degree or min of 10 years relevant business experience 

Work Environment: 

• Remote - Home office that allows you to work efficiently and without disruption 

• 75% travel may be required covering the Mid-Atlantic Region