Account Manager, MM

Join the team shaping the future of healthcare! MedBridge is a dynamic software company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Account Management team is growing and looking for an enthusiastic Account Manager to join us! We hire in the following states: AZ, CO, FL, IL, MA, MI, MN, NC, NY, OR, PA, TX, UT, VA, WA.

The U.S. Healthcare industry is going through a transformation. Patients want access to better healthcare tools and experiences and healthcare systems are stretched beyond capacity and adapting to the new normal after the pandemic. In this role you'll be working on the teams that are being tasked with solving these problems.

Why work at MedBridge?

• We are mission driven. We are not just in it for the money. We believe continuing education improves the lives of both medical professionals and the patients they care for.
• We create award-winning products. In 2021 alone, we’ve won American “Stevie” Awards for Best Professional Education App and the 2021 MedTech: Digital Health Innovations award.
• We’re a fast-growing company where you’ll have opportunities to develop your career. We were named one of the Top 100 Fastest Growing Companies by the Puget Sound Business Journal (PSBJ) as well as an Inc. 5,000 Fastest-Growth Company for 2021.
• You’ll make an impact here. Even as we grow, our individual teams remain small and dynamic, meaning the work of every individual matters.
• Our customers love MedBridge! We have nearly 100% client retention rate and are continuing that work in 2022 and beyond.

MedBridge is looking for a highly motivated, cross-functional Account Manager with a proven track record of success in maintaining and expanding extraordinary relationships with our accounts. The ideal candidate has strong negotiation, communication and persuasion skills in one on one, small group and large group presentation settings, as well as the desire to make a big impact while experiencing the excitement of a fast-growing company at the intersection point of online education and healthcare.

In this Account Manager role, you will:

• Be responsible for customer retention and growth, and own the preparation, delivery and execution of our customer renewals.
• Work cross-functionally and collaboratively with internal teams (sales, customer success, deal desk, ops) to ensure timely renewals
• Identify opportunities for expansion and work closely with expansion sales.
• Own the client experience and the customer relationship from launch through renewal, including expanding customer relationships to all levels of the organization including: C-Level executives, VP and Director level stakeholders.
• Garner customer feedback and internally communicate strategic themes and requests to product, marketing, and other teams.
• Collaborate with Sales to secure account expansions, develop client referrals, and secure multi-year contract renewals.

About You:

• 3-5 years of relevant experience in SaaS B2B account management or client success management.
• Exceptional communication, organization, and prioritization skills, and love of picking up the phone to call customers.
• Expert in proactively driving business value, growth, and delight for your customers.
• Adept at securing renewals early by making a strong case for ROI.
• Experienced at driving expansion after initial implementation or pilot, in collaboration with sales.
• Comfortable driving conversations with all levels of customers, from individual clinicians to the C-suite.
• Demonstrated success at turning around client relationships and reframing value as your product evolves.
• Data-driven decision-maker: confident in analyzing data, spotting trends, and identifying prioritized next steps.
• A track record of teamwork and willingness to roll up one's sleeves to get the job done.
• An ability to hit the ground sprinting in a fast-paced environment where constant innovation is required.
• Ability to travel up to 10%, to include overnight travel for meetings.
• Experience with a CRM is required.
• Healthcare industry experience preferred.

Our Culture:

• Passion. We love what we do and we find inspiration in our passion for improving patient care with innovative products.
• Collaboration. We seek and welcome feedback from colleagues, clinicians, and patients, knowing that collaboration leads to greater success.
• Resourcefulness. We’re continuously iterating and optimizing for long-term success and efficiency. We think of creative ways to solve the problem at hand.
• Quality. Quality in our work is of utmost importance; we hold ourselves and our teammates to higher standards because the quality of our work directly impacts lives.
• Customer-centric. Our success and continued growth are driven by products customers love.
• Personal health and wellness. MedBridge contributes generously to medical, dental, and vision benefits. Other benefits we provide are: paid sick time, paid vacation time, personal days, parental leave, short term and long term disability, an employee assistance program, and a 401(k) with a company match.
• Professional growth. We offer an annual stipend plus two days of paid time off for you to attend the professional development course of your choice.

Salary Range: 100-110k OTE

At MedBridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience.

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at MedBridge.

Now it’s your turn. If you liked what you’ve read and think MedBridge would be a great career choice for you, apply now and our Recruiting team will quickly follow up with you.