Manager Sales Support- Outbound

Join us in creating a better way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. 

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

eHealth is hiring a Manager, Sales Support – Outbound who will play a key role in driving the company’s pipeline vision and strategy through outbound telephonic initiatives. This position focuses on shaping and executing pipeline strategy while ensuring efficient screening and preparation of leads for their appointments with Licensed Benefit Advisors. As the leader of the Sales Support Representatives team, you will oversee the performance of the team in connecting with beneficiaries and ensuring a seamless handoff to advisors, all while aligning with and supporting broader pipeline initiatives. The ideal candidate will have a proven track record of leadership, a strategic mindset in pipeline management, and a strong ability to influence and drive sales performance metrics, contributing directly to the success of the sales process.

What you’ll do:

• Team Leadership & Development: Lead and develop a team of Sales Support Representatives, providing coaching and support to meet KPIs and enhance performance.

• Pipeline Strategy & Execution: Collaborate with stakeholders to shape and execute the company’s sales pipeline strategy.

• Screening & Qualification Oversight: Supervise the team’s screening efforts, ensuring quality standards, efficiency, and identification of high-potential prospects. Support inbound efforts as needed.

• Performance Tracking & Reporting: Monitor team and company performance metrics, using data to drive improvements and ensure objectives are met.

• Process Optimization: Identify and implement process improvements to streamline outbound calls and pipeline management.

• Systems Management: Partner with S&OP and Communications Operations teams to manage and implement updates to phone systems, including the outbound dialer.

• Quality Control & Compliance: Ensure outbound call activities comply with company policies and regulatory standards, while maintaining the highest levels of professionalism.

• Team Engagement & Motivation: Foster a positive team culture that emphasizes performance excellence, continuous learning, goal achievement, and delivering a great customer experience.

• Demonstrate eHealth’s values in your behaviors, practices, and decisions. 

Who you are:  

• You have 4+ years of management experience within a managed care organization, health insurance carrier, third-party administrator or related industry. 

• You have proven experience in managing teams, driving performance, and executing sales pipeline strategies.

• You have strong analytical skills and experience using data to drive decision-making and performance improvements.

• You have excellent communication and leadership skills with the ability to motivate and develop a diverse team.

• You can thrive in a fast-paced, results-driven environment while maintaining high-quality standards.

• You are proficient in MS Office products (Word, Excel, PowerPoint).

• Internal applicants: you must be a current

Preferred Qualifications:

• Bachelor’s degree in marketing, business administration, or a related field.

• Proven experience in the health insurance industry with a strong understanding of Medicare products and services.

• Extensive experience and expertise in sales pipelines, lead qualification, and outbound calling strategies.

• Experience with CRM systems and sales performance tracking tools is beneficial.

• Current Life/Health Insurance license preferred.

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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes a monthly commission-based incentive plan, plus an array of benefits designed to support employees’ personal and professional wellness.

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Base Pay Range -$78,100 - $110,100

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Annual Commission Target -$50,000

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.