Manager, Office of the COO

We are looking for a strategic operator and program manager to drive critical initiatives within the COO organization. This role combines strategic decision making, problem solving, and program execution to support high-impact projects and drive operational excellence across teams.

The ideal candidate has a strong strategic mindset, ability to structure and problem solve through ambiguity, and the skills to drive cross-functional initiatives from ideation to execution. They will partner closely with the Chief of Staff to the COO to analyze business challenges, implement key strategic initiatives, and drive the operational cadence of the COO organization. This role requires the ability to navigate complex topics, manage competing projects, and collaborate with senior leaders to drive business outcomes.

What You'll Do

• Partner with the Chief of Staff to the COO to drive high-priority initiatives that improve operational efficiency, decision-making, and business performance

• Lead the planning and execution of cross-functional initiatives to drive alignment, accountability and high-quality execution 

• Drive and continuously improve the operational cadence of the COO organization, to ensure alignment and effective decision making

• Develop a deep understanding of Affirm’s business, organization, and strategic priorities to ensure initiatives are designed and executed in ways that maximize business impact

• Collaborate with key stakeholders to align priorities, manage dependencies, and resolve blockers

What We Look For

• 5 - 10 years of experience in a combination of business operations, strategy, program management, or a Chief of Staff-type role; experience in fintech or related fields strongly preferred

• Proven track record of successfully leading and delivering complex, cross-functional projects

• Strong business acumen and strategic thinking, with the ability to drive actionable solutions while maintaining a focus on long-term business impact

• Exceptional organizational skills, with the ability to maintain clarity on priorities, dependencies and execution details

• Proven ability to problem-solve independently and make informed decisions to maintain progress and drive execution

• Experience working with senior leaders and executive teams, with the ability to influence and collaborate at all levels of the organization

• Excellent stakeholder management skills, with experience in aligning multiple teams toward shared objectives

• Strong ability to balance structured execution with flexibility, adapting to shifting priorities in a fast-moving environment

• Strong verbal and written communication skills, with the ability to distill complex information into clear, actionable insights

• This position requires either a Bachelor's degree in a related field or equivalent practical experience

Pay Grade - L
Equity Grade - 5

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. 
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $125,000 - $175,000
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