Manager, Product Data Analytics

About the role

Chime is looking for a Manager of Analytics to supervise the success of multiple work streams within our Trust & Safety products. The scope spans across features, not exhaustive, focused on improving members’ account security, risk mitigation experiences, and account access. In this role, you will mentor and lead team members to advance our product analytics practice and establish standardized analytical processes and project delivery methods. Using data-driven insights and experimentation, you will guide decision-making to improve our products and features, ensuring they captivate and engage our members while also driving advancements across partner roadmaps.

The base salary offered for this role and level of experience will begin at $157,590 and go up to $218,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Lead and encourage a team of analysts who support sophisticated product workstreams, while remaining hands-on in data analysis and problem solving. 
• Build the analytics foundation and rhythms the team, Trust & Safety leaders and its stakeholders to leverage in order to scale operations and effectiveness.
• Collaborate closely with product, engineering, research, and design teams to translate data insights into features. Influence roadmap development and strategic decision-making processes.
• Define key metrics for measuring product success. Build dashboards and ongoing reports to surface insights and drive decision-making.
• Deepen understanding of user behaviors through predictive analytics and experimentation to uncover strategic business opportunities for Chime.
• Guide the team in standardizing analytical processes and evangelize these methods across different functions.
• Coordinate and collaborate with team members to define and build work, ensuring consistent delivery of high-quality outputs.
• Lead experimentation by providing mentorship on selecting experiments, guiding their execution, and assessing their impact on our key metrics.
• Foster a data-driven, test-and-learn culture with your passion for storytelling with data.

To thrive in this role, you have

• A quantitative degree or equivalent experience in fields such as Statistics, Economics, Mathematics, Operations Research, or Engineering is preferred. An advanced degree or equivalent experience is a plus.
• 7+ years in analytics, with a preference for B2C product analytics and FinTech experience.
• 2+ years of direct management experience leading and developing teams of 3+ members, including senior individual contributors and people managers.
• Mastered building metric frameworks to understand user behaviors.
• Sophisticated SQL skills, including proficiency in window functions and query optimization.
• A high level of comfort delivering reporting and insights within a data visualization platform. Looker is a plus.
• Provided mentorship in using experimentation and statistical/predictive analysis to advise decision-making.
• Fostered a culture of continuous improvement by providing clear direction, setting expectations, and keeping the team motivated.
• Excellent communication and storytelling skills, a record of working cross-functionally to achieve results.

A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off 
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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