Live Operations Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Step into a new era of innovation and legacy with Clutter. We're thrilled to join forces with Iron Mountain, a bold move that pushes storage solutions to new horizons. By teaming up, we're rewriting storage norms, merging our future-focused mindset with Iron Mountain's industry expertise. Join us to be a part of the global storage revolution.

Clutter is your ultimate destination for moving and storage. Our cutting-edge technology offers the most affordable, flexible, and dependable service nationwide. With our seamless logistics platform, we're disrupting the $60B/year self-storage and moving industries.

Our mission is simple: to make lives more convenient, letting you enjoy what you love. We're devoted to stress-free, affordable services, achieved through exceptional people, smart tech, and pristine spaces.

Driven by convenience, security, and flexibility, we're not just archiving documents – we're crafting personalized storage experiences. Our goal is to simplify lives and protect what truly matters. Stay updated on our innovations, unique insights, and the chance to reshape storage standards. Experience a career that blends innovation and legacy – welcome to Clutter, now seamlessly integrated with Iron Mountain.

Embark on a transformative journey where challenges fuel opportunities, change is constant, and together, we redefine storage's core.

ABOUT THE ROLE

The ultimate problem-solvers and adaptable to any situation, our Live Operations Specialists are responsible for maintaining the day to day success of our field operations and will resolve complex issues with poise and professionalism. We are looking for resilient Live Operations Specialists to join this collaborative, fully-remote team. Team members can be based anywhere in  AZ, CA, CO, CT, FL, GA, IA, ID, IL, KS, KY, LA, MA, MD, MI, MN, MO, NB, ND, NJ, NV, NY, OH, OK, OR, PA, SD, TN, TX, VA, WA, WI

ABOUT THE OPPORTUNITY

• $22.00 per hour starting pay

• Schedules - Our start times vary from 4:00am to 10:30am PST

• Full Health Benefits for you and your family (Medical, Dental, and Vision)

• Equipment - A Mac laptop and headset for work usage

• Flexibility to work remotely from any of the following states:  AZ, CA, CO, CT, FL, GA, IA, ID, IL, KS, KY, LA, MA, MD, MI, MN, MO, NB, ND, NJ, NV, NY, OH, OK, OR, PA, SD, TN, TX, VA, WA, WI

RESPONSIBILITIES

• Become the resident expert on the Clutter platform, processes, and policies

• Provide support for our movers over the phone

• Use internal tools to dispatch and schedule orders for our field teams to complete

• Use good judgement and strong communication skills to ensure escalations are solved efficiently

• Quickly respond to internal issues and escalations to resolve any issues in the field

• Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed

THE IDEAL CANDIDATE

• Bachelor's degree from a university preferred

• Availability to work on weekends required

• High speed Internet connection required

• 3+ years of professional experience in a similar, customer-facing role

• Consistent track record of success

• Passion for technology and respect for the process

• Self-starter, possesses flexibility to work in a fast-changing environment with flexible shifts and ambiguous situations

• Strong communicator who enjoy building rapport with other stakeholders and resolving complex issues

• Experience or understanding of how to work and collaborate with a remote, distributed team

WHAT’S IN IT FOR YOU?

• Be part of an ever evolving global organization focused on transformation

• Have a support system where you have a safe place to voice your opinion and share feedback

• Open space to be creative, strategize, brainstorm, and plan for the future success of IRM

• Global connectivity to learn from 27,000+ teammates across 63 countries

• Be part of a winning team who embrace diversity, inclusion, and our differences

Clutter, now an Iron Mountain company, is committed to fostering a diverse & inclusive work environment, where each team member is empowered to bring their whole self to work. We believe that diverse teams are more successful and that experience comes in many flavors. We are, of course, an equal opportunity employer, but we see that as the floor set by law and not the ceiling. Come join us.

Reasonably expected salary range: $43,200.00 - $54,000.00

Category: Transportation Administration

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