Learning Operations Manager

Our Opportunity:
Chewy is looking for a Learning Operations Manager to join our Learning Operations Team! The ideal candidate will lead and support ongoing development, provide regular performance feedback for team of Learning Coordinators and large team of on-the-floor trainers, identify needs or gaps in learning process and in consultation with Operations Teams, and design training and development programs based on the organizational needs in consultation with Regional Learning Manager. You will recruit and observe team of on the floors trainers for process training, conduct train-the-trainer and leaderhips training sessions, and track all training conducted across shifts and areas. Our Learning Operations Managers maintain daily communication with Operations, HR, Recruiting and other teams, conduct remediation training as needed, maintain knowledge of operation processes for ongoing assessment of the training process, and perform other duties as assigned.
What you'll need:

• BA, BS or equivalent experience
• 4+ years of successful training experience and demonstrated proficiency in delivering and creating training
• 2-4+ years leading a team within a training/learning, HR or similar function
• 2-4+ year in Operations or process improvement role
• Proficiency in computer usage, email, MS Office (Word, PowerPoint, and Excel, Outlook)
• Understanding of fulfillment/distribution center/warehouse processes and flow
• Well-developed observational and analytical skills
• Effective verbal and written communications skills
• Able to work flexible schedules / shifts as needed for 7 day operation
• Proven skills for planning daily/weekly tasks and adapting to competing demands
• Strong skills developing relationships across all levels and functions
• Must be willing to travel

Apply today!
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.