Lead Reinsurance Business Analyst - Application Support

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.    

WHO WE ARE:   

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.    

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.   

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.   

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!   

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter.  

TITLE: Lead Reinsurance Business Analyst - Application Support

We are looking for a talented Lead Reinsurance Business Analyst - Application Support to join our team at Duck Creek Technologies, a leading provider of innovative software solutions for the insurance and reinsurance industry. As a Lead Reinsurance Business Analyst - Application Support you will be responsible for managing and optimizing the reinsurance application systems. This role involves working closely with various stakeholders to ensure the effective and efficient use of reinsurance software, supporting the reinsurance operations team, and driving improvements in system functionality.

WHAT YOU’LL DO:

System Management:

• Maintain and administer reinsurance application systems, ensuring they are functioning optimally.
• Monitor system performance and troubleshoot issues promptly.

User Support:

• Provide technical support and training to reinsurance team members on application usage.
• Develop and maintain user manuals, training materials, and system documentation.
• Act as a liaison between the reinsurance team and IT department to resolve technical issues.

Data Management:

• Ensure the accuracy and integrity of reinsurance data within the application systems. 
• Perform regular data audits and reconciliations. 
• Develop and implement data validation processes to maintain data quality. 

Process Improvement:

• Identify opportunities to streamline reinsurance processes through system enhancements. 
• Collaborate with stakeholders to gather requirements and implement system improvements. 
• Participate in system testing and validation efforts to ensure successful implementation of changes. 

Reporting and Analysis:

• Conduct data analysis to identify trends, anomalies, and areas for improvement. 
• Support the development of analytical tools and dashboards for reinsurance metrics. 

Month End Close:

• Support month-end-close (MEC) activities for key customers that may require off-hour support.
• Support customers in triaging open issues, which may include coordination across cross functional teams (e.g. infrastructure.)
• Provide solutions to resolve Treaty and Facultative attachment issues.

WHAT YOU’VE DONE:

• Degree preferred or equivalent years of practical job experience in a similar function or role.   
• A minimum of 8 years of reinsurance experience with a focus on system configuration and support. 
• Proven knowledge and experience with reinsurance structures and processes.
• Strong technical aptitude with proficiency in reinsurance software applications (e.g., Sapiens Master/ReinsurancePro, SAP, SICS, or similar systems).
• Experience with ITIL framework or other best practices for IT service management.
• Excellent communication skills (verbal and written), with the ability to effectively interact with technical and non-technical stakeholders (internally and externally) at all levels of the organization.
• Familiarity with CRM systems, case management tools, and other support-related software (ServiceNow, Salesforce, or Jira Service Desk).
• Proven ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
• Strong analytical and problem-solving skills, with a meticulous attention to detail and a proactive approach to identifying and resolving issues.

WHAT ADDITIONAL INFORMATION YOU MAY WANT TO KNOW:

Travel: 0-10%

Location: Remote in United States

Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position.

WHAT WE STAND FOR:

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.   

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. 

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/.  

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.  

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.   

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