Lead, Performance Design & Program Specialist

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
The mission of our KPPL team is to make Klaviyo the best place for ambitious people to learn and grow and we think of ourselves akin to a Product org where we design, build and deliver products and solutions to help our customers solve their most important problems. Performance Management & Development is a key pillar of talent retention & growth and we are looking for a Lead, Performance Specialist to implement and co-evolve our Performance practice. This is a hybrid role and can be based out of any of our three US office locations (Boston, San Francisco Bay Area, or Denver)
Key Responsibilities

• Partner with key stakeholders to co-design a fair and equitable performance process at Klaviyo and serve as internal Performance Development SME
• Lead preparation and implementation of enterprise-wide Performance Review cyclical programs (performance evaluations, check-ins, goal setting, promotions, calibrations) in alignment with our Talent & Performance Philosophy
• Source, share, and adapt performance innovations from industry, including technical innovations such as responsible AI performance solutions, to identify and implement impactful process iterations rooted in voice of our customers
• Deeply cross-collaborate with the Talent & Culture team, HRBP's, DEI, People Ops & Tech team, and business leaders to ensure alignment of the performance practice to our overall Talent practices and high-quality execution
• Develop and execute effective change management and communication strategies (communications plans for all stakeholders) in partnership with enterprise Comms team to drive awareness, adoption, and execution of programs globally
• Identify and develop engaging enablement materials in collaboration with L&D to accompany program launches that drive manager understanding and clarity
• Perform process reviews and analysis of performance data to identify trends, insights, and opportunities for improvement. Partnering with IT teams to leverage process automation where applicable
• Evaluate effectiveness of the performance program

Who you are

• Passion for solving challenging problems in the performance space
• 5+ years experience driving talent and/or performance processes that scale in global organizations
• Excellent communication and presentation skills to drive key messages and influence stakeholders
• Strong executor with the ability to prioritize across multiple projects
• Ability to be agile and thrive in a fast-paced environment, working cross-functionally, and managing multiple priorities and initiatives
• Commitment to fostering a diverse, inclusive, and equitable workplace culture

#LI-hybrid #Boston #LI-CR1
Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$116,000 - $174,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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