This entry-level position involves providing 24/7 technical support for clients' mobile and online banking solutions through live-chat. Responsibilities include troubleshooting technical issues, coordinating with technical teams, and ensuring a good customer relationship. Candidates should possess strong communication skills and a willingness to learn about banking software and processes.
Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.
We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working hours: 2 shift schedule: 9 pm - 9 am CST / 9 am - 9 pm CST - rotation schedule OR 5 days shift (Mon-Fri): 11 am - 7 pm EST
Primary Responsibilities
- Understanding our banking software and apps in-depth
- Coordinating with software technicians, technical support, and developers as needed
- Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
- Handling technical processes and the ability to explain such processes to less-technical people
Requirements
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Ability to manage a dynamic work load with many concurrent tasks
- Managing, monitoring, and improving the quality of the tech support process
As Plus
- Experience in banking live-chat would be a huge asset
- Experience in technical support
- Experience with a Dialogflow
- Experience with various mobile phone platforms, especially iOS and Android
- Project management experience
- Working directly with US-based customer
- Knowledge of US banking system
Our Benefits
- Fully remote work
- Long-term employment
- Competitive salary
- Community of practice, regular knowledge sharing among colleagues
- Internet compensation (50$ per month)
- Friendly and easy-going international team and colleagues.
Top Skills
Android
Dialogflow
iOS
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