IT Technician I

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
DISH is seeking an IT Support Technician who will work as a member of the internal end-user support desk in IT Operations teams.
Key Responsibilities:

• Resolve computing and access issues for internal and external DISH employees
• Leverage ServiceNow, SCCM, Active Directory, WorkspaceOne, and many other tools to provide support and solutions to the enterprise
• Provide support for Windows computers, Mac computers, tablets, and mobile devices such as Android phones and iPhones

Skills, Experience and Requirements
Education and/or Experience:

• 3+ years of relevant experience OR Bachelor's degree +1 year of relevant work experience

Skills and Qualifications :

• Strong customer service skills with a focus on follow-through, follow-up, and effective communication.
• Problem-solving mindset with curiosity and a commitment to resolving issues correctly the first time.
• Ability to manage, track, and prioritize multiple tasks in a fast-paced, high-pressure environment.
• Proven history of exceeding ticket closure goals and accurately documenting troubleshooting steps.
• Experience supporting both Windows and Mac systems with a proactive, solution-oriented attitude.
• Team player with high energy, motivation, and the ability to think quickly and adapt to challenges.

Preferred Skills :

• Experience with Active Directory, Microsoft SCCM, ServiceNow, and G Suite administration.
• Technical documentation skills and enterprise-level Mac OS support experience.

Visa sponsorship not available for this role
Salary Ranges
Compensation: $19.32/Hour - $25.19/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.