IT Support Specialist II

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.
We are proud to say that for three years, HMA has been chosen as a 'Washington's Best Workplaces' by our Staff and PSBJ™. Our vision, 'Proving What's Possible in Healthcare™,' and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.
What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.
What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/
How YOU will make a Difference:
Are you looking for an exciting opportunity to use your deep technical skills to make a positive impact in healthcare? As a member of the IT team, the Support Specialist role is critical to supporting the technical needs for our HMA employees so they can better support our valued members. This opportunity will be a driving force to continue our journey to advancing our corporate IT technology to help improve collaboration efficiencies and the HMA employee computing experience.
What YOU will do:

• Provide technical support for our users who are both remote and physically in the corporate office.
• Help train users on how to use company issued technology, systems and applications.
• Contribute and share knowledge across the team and our users by developing documentation to improve processes and enhance the user computing experience.
• Manage corporate IT technology located at our corporate office.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Leverage automation and scripting of system tasks to eliminate repetitive tasks and increase efficiency.
• Collaborate with Systems Engineers to ensure efficient operation of the company's desktop computing environment.
• Monitors emerging technology developments and identifies opportunities and issues for improvement.
• Shares on call support responsibility as necessary.
• Other duties which may be assigned in order to support HMA's Mission Statement and Core Values

Knowledge, Experience, and Key Attributes needed for Success:

• Associate degree in computer science or related field preferred.
• 3-5+ years of relevant IT support experience.
• Strong customer-service orientation.
• Prior experience in supporting a remote workforce.
• Excellent technical knowledge of PC and desktop hardware.
• Excellent technical knowledge of PC internal components.
• Prior experience with server and systems administration
• Hands-on hardware troubleshooting experience.
• Proficient with a wide range of Microsoft products including but not limited to Windows Desktop, Windows Server, M365, SharePoint, Dynamics CRM, Active Directory
• Proficient in scripting and automation
• Strong written and oral communication skills.
• Analytical and problem-solving abilities, with keen attention to detail.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

Environment:

• On-call availability as per assigned schedule.
• Occasional travel, after hours and weekend work.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
• Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

Compensation The base salary range for this position in the greater Seattle area is $29/hr - $39/hr for a level II and varies dependent on geography, skills, experience, education, and other job or market-related factors. While we are looking for level II, we may consider level III for highly qualified candidates. In addition, HMA provides a generous total rewards package for full-time employees that includes: seventeen (IC) days paid time off; eleven paid holidays, one paid personal and one paid volunteer day; company-subsidized medical, dental, vision, and prescription insurance; company-paid disability, life, and AD&D insurances; voluntary life insurances; HSA and FSA pre-tax programs; 401(k)-retirement plan with company match; wellness incentive and reimbursement; remote work and continuing education reimbursements; discount program; parental leave; and a charitable giving match. For more information about HMA, visit www.accesshma.com .
Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.
How we Support your Work, Life, and Wellness Goals
We offer a comprehensive total rewards package including: competitive pay; annual incentive; wellness programs; medical, dental, and vision insurance; 401K retirement plan with match; generous PTO and holidays; an onsite gym; life, AD&D, short and long-term disability insurances; an Employee Assistance Plan with additional mental health support; free parking and easy freeway access to I-405 and I-520; a stocked kitchen on-site with subsidized snacks and refreshments; year-round wellness activities; monthly events; paid volunteer hours and more!
HMA is primarily a remote workforce, requires a reliable internet connection, and provides all hardware. Some roles are required onsite 1-3 days per week/month while other roles are 100% remote.
A background screen prior to employment is required.
Protected Health Information (PHI) Access Healthcare Management Administrators (HMA) employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA's standard policies and procedures.
HMA is an Equal Opportunity Employer