IT Operations Specialist

About Craft:

Craft is the leader in supplier risk intelligence, enabling enterprises to discover, evaluate, and continuously monitor their suppliers at scale. Our unique, proprietary data platform tracks real-time signals on millions of companies globally, delivering best-in-class monitoring and insight into global supply chains. Our customers include Fortune 500 companies, government agencies, SMEs, and global service platforms. Through our configurable Software-as-a-Service portal, our customers can monitor any company they work with and execute critical actions in real-time. We’ve developed distribution partnerships with some of the largest integrators and software platforms globally.

We are a post-Series B high-growth technology company backed by top-tier investors in Silicon Valley and Europe, headquartered in San Francisco with hubs in Seattle and London. We support remote and hybrid work, with team members across North America, Canada, and Europe.

We're looking for innovative and driven people passionate about building the future of Enterprise Intelligence to join our growing team!

About the Role:

Craft is growing! We are looking for a resourceful IT Operations Specialist to manage our day-to-day IT functions across both remote and office environments. In this role, you'll be the first point of contact for technical support, ensuring our team’s devices and systems are running efficiently. Your contributions will span from routine troubleshooting to process improvements and IT asset management, all while maintaining a hands-on, scrappy approach essential for a fast-paced start-up environment.

We’re looking for someone who is open to a hybrid work schedule and is available to come into our San Francisco office. Due to this, we’re only able to consider individuals located in San Francisco, CA for this role.

What You'll Do:

• IT Support & Troubleshooting: Serve as the primary contact for support requests. Address routine technical issues and complex technical challenges.

• User Onboarding/Offboarding: Manage and execute onboarding and offboarding processes, ensuring devices and user accounts are correctly set up using JumpCloud as our IdP/MDM and Google Workspace for directory services.

• IT Asset & Vendor Management: Oversee IT asset inventory, manage procurement processes, and coordinate with vendors to maintain a smooth operational workflow.

• Documentation & Knowledge Sharing: Develop and maintain a comprehensive knowledge base and detailed documentation for recurring issues and process improvements.

• Process Optimization: Collaborate with teams to refine IT processes, drive automation, and implement innovative solutions that enhance security and operational efficiency.

Who You Are:

A proactive and adaptable professional with hands-on experience in IT support and operations. You have a knack for solving problems and a passion for learning new tools and technologies. You thrive in a start-up or small business environment and are comfortable working independently as well as with cross-functional teams.

Must Haves:

• At least 2 years of macOS support experience.

• Proven remote support experience.

• Hands-on experience with identity access management solutions, particularly with integrating IdP solutions for provisioning and SSO processes across SaaS and other software.

• Background in a start-up or small business setting.

Nice to Haves:

• Familiarity with Linux environments.

• Familiarity with JumpCloud or administrative experience with another MDM (JAMF, Kandji, etc.)

• Cloud infrastructure experience, preferably with AWS.

• Experience with Bash and Python scripting for automation and process improvement.

What We Offer:

• Competitive salary starting at $100,000 USD/year. This starting number can be increased based on levels of expertise, location, cost of living, taxes, market experience, etc.

• Equity at a well-funded, fast-growing startup

• Unlimited vacation time so you can take what you need, when you need it

• 99% covered Health + Dental + Vision insurance for employees and dependents

• 401K through Empower with options to invest how you want it

A Note to Candidates:

We are an equal opportunity employer who values and encourages diversity, equity and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, caste, or disability status.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Craft, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

#BI-Remote