IT Manager - Application Administration / Site Reliability Engineering

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

IT Manager - Application Administrator/Site Reliability Engineer – Enterprise Solutions

We have an exciting opportunity for a IT Manager to join the Enterprise Solutions team! In this role, you will lead a team of Application Administrators and SREs with a focus in the Enterprise Solutions area.

As the IT Manager of the Application Administrator & Site Reliability Engineer teams, you will be responsible for supervising the administration and maintenance of specified N-tier applications within Ferguson's Enterprise Solution’s team to include installation, configuration, monitoring, planning, troubleshooting, and issue resolution. The ideal candidate will have prior experience administering applications, managing and building deployment pipelines, and experience optimizing system performance. As the manager of this group, you will be responsible for the team.

** This position may be remote or hybrid in accordance with company policy.**

Duties and Responsibilities:

• Lead a dynamic team that supports key applications for Ferguson.
• Manage the team’s workload with a focus on ensuring good skills depth.
• Administer N-tier application(s).
• Administer cloud applications (Azure, Oracle).
• Build a culture of continually improving application management.
• Perform capacity planning to ensure appropriate storage and/or processing capability for the specified applications to support present and future initiatives.
• Provide level 3 technical support to include proactive and reactive incident resolution.
• Collaborate with Systems Administrators to troubleshoot hardware and OS-level issues on the following platforms RedHat/Oracle Linux, Windows Server, Azure and Oracle.
• Collaborate with Network Engineers to solve networking issues as it pertains to specified Applications.
• Identify recurring incidents impacting user population, help identify root cause, and resolve problems.
• Establish alerting and automated fix actions for application issues.
• Creatively use tooling to identify potential problems.
• Ensure knowledge database is populated with resolutions, workarounds and known issues.
• Complete software or system releases as requested.
• Establish and maintain users authorization where applicable.
• Continually seeks opportunities to learn about the technologies supporting the applications.
• Complete requests for configuration changes.
• Resolve performance issues.
• Facilitates and acts as a focal point for communication system related problems within the department and collaborates with other IT teams and leaders on solutions, enhancements and process improvements.
• Hires, coaches, and evaluates associates, their performance and implements corrective action as necessary.
• Develops relevant metrics to measure the performance of applications delivered by the team.
• Effectively leverage metrics to identify trends indicating a potential problem.
• Works closely project teams in identifying, evaluating, selecting, and implementing applications.
• Defines procedures that are aligned with IT and Ferguson policies.
• Assists with the preparing of budgets for IT systems, services and associate needs.
• Participate in leadership meetings and represent associate concerns, policies and guidelines to the management team.
• Ensure there is good communication with associates.

Qualifications and Requirements:

• Minimum of 7+ years systems administration experience.
• Minimum of 5+ years of experiencing leading a team of administrators.
• Strong organizational skills.
• Detail oriented.
• Excellent troubleshooting skills.
• Excellent customer service skills.
• Ability to communicate effectively both written and orally.
• Ability to work collaboratively in a team environment.
• Lead and prioritize multiple tasks.
• Ability to work independently and solve problems.
• Ability to understand and create infrastructure diagrams using Visio.
• Possess advanced Windows server administration skills.
• Possess advanced Linux server administration skills.
• Thorough understanding of networking connectivity and load balancing.
• Experience or familiarity with application deployments through change management.
• Experience or familiarity with IIS, HTML, Java, Jboss, Azure and Oracle Cloud.
• Experience writing SQL queries, Powershell scripts, and Bash scripts.
• Experience managing configuration with Ansible.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#LI-REMOTE

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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$7,568.91 - $13,247.76

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information