ISP Engineer I

JOB SCOPE
Responsible for troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on Voice, Internet, Video, Core distribution, Spectrum Enterprise, and access network elements and connections as needed. Under moderate supervision, responsible for the delivery of high quality off-air, satellite, and digital transport signals to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, fiber optic transmission, and Ethernet cable. Includes the installation, construction, operation and break-fix remediation, with root cause analysis of all equipment, including Critical Infrastructure, associated with the Headend (HE) and data centers. On-call rotation required.
Shift Requirement: Sun-Thur 3:30pm - 12:00am
MAJOR DUTIES AND RESPONSIBILITIES

• Adhere to the ISP Playbook and business objectives, reinforcing ISP business principles.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Monitor services for quality delivery assurance.
• Operate and understand ISP test equipment to verify optimum performance is being achieved
• Maintain a clean, safe work environment / headend.
• Maintain awareness of network activities affecting local elements.
• Provide engineering and operational support for new or existing technologies.
• Perform troubleshooting and assist with network resolution. Install, configure, and operate legacy or new headend equipment.
• Follow "Did I?" Checklist and Perform daily checks to ensure HE functionality.
• Install Ethernet cabling - follow proper engineering practices for the preparation, routing and termination of CAT 5 and/or CAT 6 cabling and RFC Testing.
• Install coaxial cabling - follow proper engineering practices for the preparation, routing and termination of coax and mini-coax applications.
• Install fiber cabling - follow proper engineering practices for the preparation, routing and termination of various types of fiber connectors in both multi-mode and single mode applications.
• Install, align and troubleshoot earth station feed assemblies, if applicable.
• Troubleshoot and maintain various types of off-air antennas for VHF, UHF, and 8VSB television and radio reception signals, including AM/FM radio reception.
• Install, test and maintain DWDM optical passive devices including patch panels, optical couplers, mux/demux and filters utilizing appropriate optical connector handling and cleaning procedures.
• Install, maintain, and perform testing and required documentation of emergency alert systems.
• Adhere to industry specific local, state, and federal regulations, as applicable.
• Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
• Perform HE and facility inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate standards. Perform all daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook.
• Not limited to performing analog and digital channel level measurement and quality testing, testing equipment and quality of signal throughout the network.
• Create, submit, and implement approved methods of procedure and Change Management Requests.
• Develops and implements network enhancements.
• Support testing of backup power systems - to include generators, (UPS) uninterruptible power supplies and DC plant.
• Able to use advanced troubleshooting tools and software packages.
• Work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration and optimization.
• Know, understand and follow company policies.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Knowledge of related industry specifications and standards IEEE, ANSI, Physical Media/Cabling
• Basic understanding of being an individual contributor within operations team and working to achieve team and organizational goals.
• Ability to work collaboratively with cross-functional teams to solve complex issues.
• Basic knowledge of Fiber test equipment - OTDR, OSA
• Basic knowledge in TCP/IP and the OSI Model
• Basic knowledge of Critical infrastructure - HVAC, Generators, DC Plants and inverters
• Basic operational knowledge of DOCSIS architecture and capacity management
• Basic knowledge in using ticketing and software tools to support the current operations
• Basic knowledge of design software such as Microsoft Visio
• Basic knowledge of existing Charter Application/Network data sources, such as InCUR
• Basic skills in methodical, logical and process driven troubleshooting.
• Basic knowledge of HFC design and operational experience
• Basic Knowledge of Microwave CARS band and IP transport radios and their performance
• Basic understanding of how to measure, detect, and record voltage, amerage, and resistance
• Demonstrates effective communication skills, both verbal and written.
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Must demonstrate the ability to adapt and change to ensure the successes of the business
• Ability to use personal computer, software applications, handheld communication devices and applications
• Ability to differentiate between different sizes and colors of wires.
• Ability to work with small components and wires to make cable connections within tight spaces by bending, reaching and twisting.
• Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers.
• Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
• Ability to read system layouts from blue prints and system maps to accurately measure distances, using tapes or other measuring devices
• Ability to operate appropriate computer or test equipment associated with position
• Ability to prioritize and organize effectively and work independently
• Knowledge of basic mathematics and electronics
• Knowledge of Hybrid Fiber Coax (HFC) and DOCSIS/CMTS
• Knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies
• Knowledge of Video Networking, IP and DOCSIS
• Valid driver's license with satisfactory driving record within Company required standards
• Ability to drive Company vehicle in a safe and responsible manner

Required Education

• Bachelor's degree in Electronics/Technology or Sciences or equivalent work experience preferred

Required Related Work Experience and Number of Years

• Headend Technician or electronics / network implementation work experience - 4 years

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge

• Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
• Ability to perform job from high places (roofs)
• Knowledge of company products and services
• Knowledge of National Electric Code and National Electric Safety Code
• Fundamentals of Transport Technologies

Preferred Education

• Valid certifications pertaining to critical facility infrastructure and Optical Transpor

WORKING CONDITIONS

• Work in a 24x7, fast paced environment
• Exposure to continuous moderate noise
• Work and travel in inclement weather Work all hours' day or night
• Work performed near power facilities and electricity

PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements

• Ability to work while standing 50 - 70% of the time
• Ability to safely lift up to 50lbs. individually or with assistance

EIP320 2025-49868 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between
$73,200.00 and $117,200.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
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