Inside Relationship Representative ( Cox Business)

Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you.
At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.
We're on the hunt for an Inside Relationship Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career.
Ready to work with a team that's as invested in your success as you are? Let's talk!
What's in It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.

• A pro-sales culture that honors what salespeople (like you!) contribute to our success.

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

• A true team environment, with 3 days of real-life collaboration in the office.

• Comprehensive healthcare benefits, with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Professional development and continuing education opportunities.

• Access to financial wellness/planning resources.

Check out all our benefits.
What You'll Do
You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs. Here's a look at what you'll be doing:

• Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.

• Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.

• Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.

• Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.

• Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.

• Working with sales support to find the best solutions and resolve installation or service challenges.

• Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.

• Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

Who You Are
You're an empathetic listener with a knack for solving problems. Here's what sets you apart:
Minimum:

• 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field.

• Proficiency with computers and common business software.

Preferred:

• An associate degree or technical certification in a related discipline.

• B2B sales experience with a proven track record of meeting quotas.

• Background in revenue generation or customer retention roles.

• Experience in the communications industry or with a major communications equipment vendor.

Your next big opportunity starts here. Apply to Cox today!
USD 17.02 - 25.48 per hour
Compensation:
Hourly pay rate is $17.02 - $25.48/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $28,340.00.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.