Implementations Services Manager

About the role 

We are seeking an Implementation Services Manager who has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services, and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

Core Responsibilities:

• Own new customer onboardings and additional implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
• Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
• Serve as a dedicated project manager for all assigned implementations
• Consult with customers to deliver the appropriate implementation experience based on each customer’s maturity while focusing on time-to-value for our customers
• Utilize our application templates as an accelerator to get customers up and running quickly, applying configuration changes as needed
• Configure highly customized use cases on Risk Cloud based on unique customer requirements
• Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
• Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
• Collaborate cross-functionally with sales, solution engineering, customer success, and product teams throughout the customers’ journey
• Conduct highly effective meetings with customers over web conference

Requirements: 

• 3+ years of experience in consulting, project management, software implementations, or a similar role. 
• 2+ years of experience in GRC industry or related industries
• Intermediate to advanced technical knowledge working in Excel or a similar product 
• Experience managing multiple large projects at a time and working with executive-level stakeholders 
• Experience with budget management, scoping, and working with internal and external stakeholders
• Experience with banking and financial services is preferred 

The anticipated base salary range for the role is $85,000- $100,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Total Rewards 

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity, and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual learning & development program.

Our Culture

Fostering an inclusive and equitable culture is a priority for us at LogicGate - We believe doing this is essential to our success both internally and externally. 

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster a culture of belonging. 

LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.

Learn more about our culture here. 

Excited about LogicGate but not familiar with GRC? That’s ok — a lot of us weren’t familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here’s what you need to know:

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. 
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size is valued at $50.5 billion in 2024 and is projected to reach $104.5 Billion by 2031.

At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages. 

LogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace. These include competitive variable plans, equity grants, paid time-off, ongoing learning and development opportunities, paid parental leave, 401k matching, health, vision, and dental insurance, and accident and life insurance.