Implementation Scientist

Do you have a passion to be at the heart of diagnostic innovation? 

Use your technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus to onboard new organizations onto the SOPHiA GENETICS ecosystem as our new Implementation Scientist in North America (NORAM). 

We believe there is a smarter, more data-driven way to make decisions in healthcare. You will be critical in our mission to enable healthcare professionals with innovative solutions to improve patient care globally. 

Your Mission 

As an Implementation Scientist, you will be directly responsible for onboarding new customers across the territory onto the SOPHiA GENETICS platform & product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools. 

Reporting to the Manager of Implementation Services, you will work autonomously and collaboratively alongside colleagues for both pre- and post-sale coordination. 

The value add: 

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW) 

• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution 

• Coordinate technical and executive stakeholders at all levels both internally and externally 

• Provide all onboarding support & technical training throughout the customer-defined NGS workflow 

• Drive customer satisfaction through first routine run, and support ongoing application training 

Your Background:

• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar 
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical 
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines 
• Excellent communication, presentation, and interpersonal skills are required 
• Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include: 

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50) 
• 100 Best Places to Work in Boston (2022-2025)
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

Our US benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

• Outstanding Medical (with Telemedicine), Dental, and Vision Plan with 90% employer contributions, including $0 deductible plans options.
• Life and AD&D company provided 
• Company 4% match 401K contributions 
• Company-paid Short and long-term disability insurance 
• 20 Days PTO (Increases with tenure), 5 sick days and 13 Public holidays recognised
• FSA commuter benefits
• Supplemental employee insurance options are available for Accident, Critical Illness, Hospital and Legal 
• Voluntary Pet Insurance and Auto and Home options 
• Employer Assistance Program free for all employees 

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous 

Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action.  We Decide; We Do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn.

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal

The process 

We use the power of AI to help our partners make decisions. If you’re utilizing AI in your search and application process, why not use some of these prompts:

• ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’
• ‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’
• ‘I am a *job title* - What can SOPHiA GENETICS offer my career?’

Apply now with your CV and any supporting information. 

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.

We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Location: Remote with light travel

Start Date: ASAP

Contract: Full-Time