Implementation Consultant

Company Description

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 20,000+ customers across the globe.

Revalize is a portfolio company of TA Associates.

Job Description

As an Implementation Consultant, you will work with project managers and business analysts to deliver implementation projects. You will also provide mentoring sessions to customers and respond to their ad-hoc requests, offering subject matter expertise and guidance. The role involves managing multiple tasks, troubleshooting, and documenting solutions.

Our customers are food and beverage companies, so daily activities include analysing, designing, and delivering solutions specific to customers’ products, and process objectives.

The successful candidate will likely have experience in the food and beverage industry. They will be inquisitive, a logical thinker and have an interest in process improvement.

Responsibilities:

• Contribute to the Professional Services team by providing excellent customer service and support
• Execute on project implementations
• Review, analyze, and evaluate customer business requirements and solution objectives
• Participate in ongoing implementation team decisions and internal projects
• Write detailed steps required to develop or modify applications
• Lead implementation specific activities and conduct meetings with new and existing customers
• Input issues and case data into customer facing and internal issue tracking applications

Qualifications

• B.A. or higher in a related field
• Food and beverage experience
• Strong analytical and technical aptitude, and ability to quickly learn new software
• Exceptional interpersonal, presentation, and communication skills
• Fluent English

Preferred

• Familiarity with PDM / PLM products
• Experience in an agile software development environment using JIRA and documenting user stories
• Ability to speak German

Additional Information

Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. The official working time zones are EST for US employees and CET for EMEA employees.