Implementation Administrator - Verity Solutions - Hybrid

Verity Solutions – Implementation Administrator

Job Objective:

This role will be responsible for implementing new product lines at Verity Solutions.  Along with the standard implementation responsibilities of administering the installation of Verity software, responsibilities will also include determining and creating standard implementation processes based on the needs of the new product line(s).  Role will also respond to inquiries and resolve complex issues using independent judgment and discretion. 

Duties and Responsibilities:

• Drive and manage multiple, assigned implementation projects from initial customer engagement through planning, execution, and launch phases - managing all key steps and stakeholders of each project.
• Serve as the subject matter expert for both customers and team members.
• Review, analyze, and repair data from a variety of data sources in support of new Verity Solutions product set ups.
• Develop initial operations relationship with customers to understand their needs, pain points and other pertinent data to develop clear success factors around their implementation.
• Ensure a positive onboarding experience with Verity's software solutions including oversight to ensure accurate customer data extract set ups, wholesaler interactions, and configuration for software solutions.
• Responsible for thorough training on software functions and key customer interactions to facilitate smooth and confident transition to 'live' project state and transition to account management as applicable.
• Facilitate proactive, timely, and comprehensive communication and demonstrations with customers and all Verity stakeholders key to the critical path success of a project implementation.
• Assist with training of new team members
• Assist with maintaining department documentation and education tools
• Serve as a professional and courteous face of Verity Solutions through phone, email, webinar or in-person interactions.
• Diligent in daily use of project management tools including Sales Force, Excel, Asana, etc. to allow for visible transparency in project status.
• Follow project and procedural workflows, while regularly evaluating current processes and procedures and contribute to improvement of workflows based on learnings and current business demands.
• Supports and promotes the Verity Solutions values through positive interactions with both internal and external stakeholders on a regular basis
• Attend to other implementation or cross-departmental initiatives as assigned.

Experience, Skills and Qualifications:

• BA or BS in Business or related field or equivalent work experience.
• 3+ years in a customer-facing cloud-based software technology implementation or project management role; strong knowledge in healthcare solutions and Electronic Medical Records.
• Experience working with various wholesale vendors, Electronic Data Interfaces (EDI), and price contracts
• Experience implementing or using various EMR systems
• Ability to have flexibility in dealing with workday emergencies and attend to critical customer issues both in and out of the corporate office.
• Demonstrated ability to maintain professional demeanor and confidentiality
• Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema.
• Strong experience with MS Office; expert Excel capability a must.
• Proven display of interest in customer and colleague success through sharing of knowledge, ideas, tips and experiences.
• Proven ability to communicate verbally and in written form at a high level.
• Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed
• Ability to multitask and manage multiple discreet implementation projects at the same time.
• Visible enthusiasm for on-going learning in healthcare and associated legislation or compliance.  
• Role models a passion for working with customers, proactive problem-solving and troubleshooting, and embodying a culture to exceed expectations.

Working Conditions:

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Corporate travel (up to 15%) to remote offices, business meetings, events and customer facilities may be required.  If working remotely, candidate should have stable high speed internet and a dedicated office space.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 85,900 - 143,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.