Help Desk Intern

Team Overview:

Impinj has an exciting opportunity for an IT Help Desk Intern to join our team!  This is a great opportunity for individuals who are looking to gain hands-on experience in IT support and develop technical and problem-solving skills.   

The IT Help Desk provides customer service through the lens of technology support. We assist with break/fix solutions while also fulfilling service requests. Additionally, we maintain a physical inventory of equipment in our Fairview and Beacon Hill offices in Seattle.  The IT Help Desk Intern will have an opportunity to receive hands on training on systems such as Active Directory, Microsoft 365 Admin, Microsoft Intune, Microsoft Entra, Teams Admin Center, Jamf, and more.  This role will require on-site presence at our Fairview and Beacon Hill offices.   

What You Will Do:

• User Support:  
  • Respond to IT support requests via phone, email, or in-person in a timely and professional manner
  • Diagnose and resolve hardware and software issues on desktops, laptops, printers, mobile devices, and other IT equipment
  • Assist with network connectivity issues, including Wi-Fi, VPN, and LAN/WAN configurations
  • Provide support for remote users, ensuring they have secure access to necessary resources

• Asset Management: 
  • Assist with inventory tracking and equipment lifecycle management, such as checking in returned equipment and assessing what equipment can be deployed
  • Ensure conference rooms are running correctly
  • Provide IT support to in-house company events

• Endpoint Provisioning: Install, configure, and maintain operating systems, software applications, and security updates.  

• Account Management: Manage user accounts, permissions, and access rights in various systems, including Active Directory and other enterprise applications.  

What You Will Bring:

• Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field
• Basic knowledge of computer hardware, software, and networking concepts
• Familiarity with Windows and macOS operating systems
• Strong problem-solving skills and ability to troubleshoot technical issues
• Excellent communication skills, both verbal and written
• A customer service-oriented attitude with a willingness to learn
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills. 

About the Impinj Summer Internship Program 

The Impinj Summer Internship Program is designed to provide undergraduate and graduate students with a comprehensive learning experience that goes beyond traditional work assignments. Our program offers a unique blend of professional development, mentorship, and networking opportunities to help interns thrive in their roles and prepare for successful careers. 

Benefits: 

• Gain exposure to senior leadership and industry insights 
• Receive mentorship and guidance from early-career professionals 
• Build a strong professional network and connect with peers 
• Develop valuable skills through hands-on experience and interactive learning sessions 
• Access to company resources, events, and networking opportunities 

The Impinj Summer Internship Program offers a holistic approach to intern development, combining practical work experience with mentorship, leadership engagement, and peer networking opportunities. By participating in this program, interns will not only contribute to meaningful projects but also gain valuable insights, skills, and connections that will support their future career endeavors. 

Compensation & Benefits:

The benefits listed below may vary depending on the nature of your employment with Impinj and the country where you work.

The typical base pay range for this role across the US is $26.00/hour - $36.00/hour. Individual base pay depends on various factors such as complexity and responsibility of role, job duties, requirements, and relevant experience and skills. Both market wage data and the mid-point of the pay range is reviewed and used as the starting point for all new hire offers. Offers are made within the base pay range applicable at the time.
At Impinj certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. US based employees have access to healthcare benefits; a 401(k) plan and company match among others.

For a more comprehensive list of US employment benefits, click here.